Collections Specialist

3 weeks ago


Lenexa, United States Kansas Staffing Full time

Financial Guide OpportunityBe a financial guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.Drive positive outcomes: Proactively manage a variety of communication channels including inbound and outbound calls, email, and chat to establish effective payment solutions and achieve account resolution goals.Exceed expectations and unlock growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunitiesChampion our mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.Innovate and collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.Who you are: A natural persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes. Prior experience in sales, customer retention, or in a role where you've handled objections and rejections is a strong benefit.Solution-oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.Driven and detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.Adaptable and resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.Empathetic professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.Qualifications: High school diploma or GED required. High sense of ownership, resilience, and reputation of dependability.



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