LiDAR Processing

Alynix-BAAM.Tech is looking for a LiDAR Processing & Support Specialist to join our technical team and assist in delivering exceptional service and expertise to our customers.This role blends technical LiDAR processing skills with strong communication and problem-solving abilities. You'll support customers via email, phone, and training sessions, assist with technical training (both remote and in-person), and collaborate with the sales team to provide workflow expertise during pre-sale and onboarding calls. You'll also work directly alongside our current lead support and training specialist — contributing to the delivery of hands-on Terrasolid training and helping scale support capacity as we grow.This is a great fit for someone who thrives in a fast-paced, solutions-oriented environment and is passionate about helping users get the most out of their geospatial tools.Key ResponsibilitiesProvide technical support for Terrasolid software workflows via email, phone, and screen-sharing sessionsAssist with remote and in-person technical trainings for customers, focusing on Terrasolid workflows and hardware/software integrationSupport new customer onboarding by participating in sales calls as the technical expert, offering workflow guidance and answering product-related questionsCollaborate with the lead support and training specialist to resolve complex support tickets and deliver high-quality training experiencesMaintain up-to-date knowledge of Terrasolid software updates, features, and best practicesContribute to internal documentation, training materials, and user guidesHelp troubleshoot data processing workflows involving drones, mobile LiDAR systems, and airborne sensorsRequired QualificationsBachelor's degree in Geomatics, Geography, Engineering, Remote Sensing, or a related field — or equivalent professional experience (Land Surveying, etc.)Hands-on experience with Terrasolid software (e.g., TerraScan, TerraMatch, TerraModeler, etc.)Solid understanding of LiDAR processing workflows, including classification, feature extraction, and georeferencingFamiliarity with drone, mobile, or airborne LiDAR systems and associated dataStrong verbal and written communication skills — comfortable engaging with customers in both technical support and training settingsAbility to troubleshoot and explain complex geospatial workflows in a clear, user-friendly wayComfortable working both independently and collaboratively within a small, focused teamWillingness to travel occasionally for on-site training or customer support visitsPreferred QualificationsExperience with additional geospatial software such as Terrasolid, Spatix, MicroStation, or Global MapperFamiliarity with photogrammetry software (e.g., Agisoft Metashape, Pix4D)Exposure to drone flight planning and data collection workflowsBasic scripting or automation skills (e.g., Python, VBA) for processing efficiencyPrevious experience delivering technical training or customer support in a professional settingUnderstanding of coordinate systems, datums, and geospatial data formatsInterest in staying current with LiDAR processing trends, geospatial innovations, and Terrasolid updates