Technical Support Specialist
2 weeks ago
Location: Enon, Ohio
Requirements:
- Customer Service Experience
- Problem Solving Skills
- Entry Level IT Experience
Preferred:
- Tech Support Experience
- Help Desk Experience
Responsibilities:
- Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
- Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment.
- Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
- Understands and completes proper processes when installing software
- Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
- Manages multiple tickets and works them in order of emergency to lowest priority
- Reads, interprets and follows procedures described in the internal knowledge base
- Maintains inventories and orders parts as needed
- Provides phone support as needed
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