Technical Support Specialist

3 weeks ago


Enon, United States Mastech Digital Full time

Technical Support Specialist

Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications. Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority.


Skill Requirements:

  • Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices.
  • Knowledge of non-standard equipment that is not connected to the Speedway network.
  • Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made.
  • Ability to research and resolve issues.
  • Capable of working in a fast-paced environment.
  • Excellent verbal communication skills and the ability to explain technical information in layman’s terms.
  • Well organized with the ability to work under pressure and meet tight deadlines.
  • Excellent understanding of intra-department functions and operations.


Thank You



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