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Client Operations Manager

2 months ago

Cockeysville, United States AssuredPartners Full time

At AssuredPartners, Our Hunt Valley, MD office is hiring for a remote Client Operations Manager - EE Navigator. In this position, you are responsible for reviewing requirements documentation to build the EE Navigator benefit administration platform and assisting in data integrity reporting by identifying, reconciling, researching, and resolving data discrepancies.


As one of the fastest-growing insurance brokers in the U.S., we are excited to bring on those interested in growing their careers in the insurance industry. Opportunity awaits you with us


Why this Role?


  • Build meaningful relationships with clients while providing them with impactful solutions.
  • High visibility to Senior Leadership – work alongside Client Services, Sales, and Agency Leadership, who prioritize your learning and development.
  • Opportunity for upward mobility and advancement opportunities across AssuredPartners


What You'll Do:


  • Set up new client information and update renewal information in the EE Navigator benefits system.
  • Data entry of rates and employee demographic information during the setup process for new clients and renewals.
  • Assist in data integrity reporting by identifying, reconciling, researching, and resolving data discrepancies.
  • Support team in ad hoc reporting activities.
  • Identify, reconcile, research, and resolve system-related issues.
  • Maintain comprehensive knowledge of insurance plan rules for all plans, including but not limited to health, life, disability, and voluntary benefits.
  • Assist in user acceptance testing of self-serve webs and system enhancements.
  • Represent AP Benefit Advisors positively and professionally with both internal and external customers.
  • Contribute to the team goals by accomplishing related projects.
  • Update job knowledge by participating in educational opportunities and reading professional publications.
  • Maintain composure and effectiveness under pressure in a deadline-driven environment.
  • Perform other duties and special projects as assigned.



What You'll Need:


  • One year of experience on EE Navigator is preferred
  • Insurance knowledge of health, life, and disability plans preferred
  • Demonstrated ability to learn new software systems
  • Proficient with Microsoft Office products – strong Excel skills required
  • Results-oriented with strong attention to detail
  • Strong organizational, analytical, communication, and problem-solving skills
  • Ability to interact with internal and external customers.
  • Ability to work independently as well as with a team
  • Ability to meet operational deadlines and manage timelines
  • Quality focus and skilled multi-tasking
  • Professional presentation and attire
  • Superior written and verbal communication skills


What's in it for You?


To help you make the best decision for your personal growth, it’s important for us to share a glimpse of what we offer our top asset, our people:

  • Competitive base salary
  • Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
  • Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company-paid HSA contribution with eligible HSA plan selection, two dental plan options offering orthodontia coverage and three cleanings per year, and two vision plan options
  • Company match 401(k) plan – 50% up to 6%
  • Support your fitness wellness goals We offer up to 75% off at over 11,000 gyms and fitness centers.
  • Opportunity to prioritize your mental health with 24/7 access to licensed therapists
  • Pet benefits and discounts
  • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners.