Customer Service Coordinator

2 weeks ago


Lihue, United States Aloha Termite Kauai Full time
The Customer Service Coordinator provides valuable support to both our internal customers (our team) and external customers (our clients). Handling incoming/outbound calls, emails, texts and other communications. Following up on leads, sales tracking and providing technician support, for appointment setting. Addressing customer concerns and complaints with Aloha. Assisting with administrative tasks, such as invoices, receivables, collections and general administrative support to the branch team. It is a friendly but fast paced "ohana" team environment. To service our customers our office team is fully trained on our ServSuite Data Program. This is the hub of our daily activities and administrative applications.

RESPONSIBILITIES:
  • Work Monday -Friday 7:30am-4:30pm
  • Demonstrate excellent interpersonal and communication skills.
  • Assist customers in scheduling service appointments and resolving concerns.
  • Make outbound calls to confirm and or reschedule customer appointment as needed.
  • Maintain professionalism in all dealings with internal and external customers
  • Answer inbound calls within two rings and direct them to respective departments
  • Respond and follow up on customer concerns and requests within 24 hours.
  • Perform account maintenance and support tasks (taking payments, updating account records at customers request, etc.)

Requirements

  • Reside on the island of Kauai
  • Pass a complete pre-employment drug screening
  • Pass a pre-employment criminal background check
  • Demonstrate a strong work ethic and commitment to excellence
  • Excellent written and verbal communication skills
  • Previous customer service experience
  • Computer and multitasking skills
  • Strong work ethic, demonstrating reliability, punctuality, and dedication.
  • Willing to work in a close team environment

Benefits
  • 401(k)
  • Dental insurance
  • Employee discount
  • Fuel card
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

Compensation Package:
  • Starting at $17.00 Hourly up to $19.00 depending on experience
  • Overtime Pay

ABOUT US:

Aloha Termite & Pest Control is a locally owned company founded in 1999 and proud to have earned the esteemed distinction, of being rated #1 for extermination services by the Star Advertiser, KITV, and The Garden Isle. We have been in business for 25 years and provide full fumigation services in Oahu, Maui, Kauai and Big Island. We take pride in providing all employees supportive commitment to enhance their skills and a working environment where integrity and leadership towards every team member is held in the highest regard.

Aloha Termite & Pest Control is an EOE and 100% Drug Free Workplace.

If you're ready to be part of our Ohana and spread the Aloha Spirit, we invite you to apply today

Check Us Out on Instagram @alohatermiteandpestcontrol

  • Lihue, United States Aloha Termite Kauai Full time

    The Customer Service Coordinator provides valuable support to both our internal customers (our team) and external customers (our clients). Handling incoming/outbound calls, emails, texts and other communications. Following up on leads, sales tracking and providing technician support, for appointment setting. Addressing customer concerns and complaints with...


  • Lihue, United States MUN CPAs Full time

    About the RoleAs a Support Services Coordinator with MUN CPAs, you will play a vital role in supporting our team and ensuring seamless day-to-day operations.Key responsibilities include:Providing exceptional customer service and responding to inquiries in a timely mannerManaging calendars and scheduling appointmentsProcessing and storing confidential...


  • Lihue, United States Aloha Termite Kauai Full time

    Job OverviewWe are seeking a skilled Customer Service Coordinator to join our team on the beautiful island of Kauai. As a valued member of our ohana, you will provide exceptional support to both internal and external customers, ensuring their needs are met with Aloha spirit.About the RoleThe ideal candidate will be highly organized, possess excellent...


  • Lihue, Hawaii, United States Child and Family Service Full time

    Job Description Child and Family Service is a community-based organization dedicated to strengthening families and fostering the healthy development of children. We are seeking a qualified Program Supervisor I to lead our After School programs and ensure the highest level of service delivery. About You: As a successful candidate, you will have a strong...


  • Lihue, United States G2 Secure Staff Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Airport Service Coordinator to join our team at Lihue International Airport. As a key member of our ground handling team, you will be responsible for providing exceptional customer service to passengers with mobility needs.Estimated Salary: $16.00 per hour + Tips (Avg $100 / Day)Shifts: 4:30 am...


  • Lihue, United States Marriott International Inc Full time

    Additional Information Job Number24218009 Job CategorySales & Marketing LocationMarriott's Kaua'i Beach Club, 3610 Rice Street, Kalapaki Beach, Lihue, Hawaii, United States, 96766VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, Marriott...


  • Lihue, Hawaii, United States Child and Family Service Full time

    Child & Family Service is a leading organization dedicated to strengthening families and fostering the healthy development of children. Our mission is rooted in a commitment to social justice, advocacy, and community-based support.We are seeking an experienced professional to fill the role of Home Visitor, a key position in our Early Head Start program. As a...


  • Lihue, Hawaii, United States Signature Aviation Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Fixed Base Operation (FBO) team, you will be responsible for providing exceptional service to our clients and ensuring that every interaction reflects our commitment to excellence and hospitality.Key...


  • Lihue, United States Marriott Hotels & Resorts Full time

    Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all asp Coordinator, International, Service, Management, Sales


  • Lihue, Hawaii, United States Child and Family Service Full time

    OverviewChild & Family Service is a community-based organization dedicated to strengthening families and fostering the healthy development of children. We provide comprehensive support services to individuals and families, promoting resilience and self-sufficiency.


  • Lihue, Hawaii, United States BBA Aviation Plc. Full time

    About Signature AviationServing as the world's largest Fixed Base Operators (FBO) network, we boast over 200 locations and a global team of 5,000 employees. This extensive network provides essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other top-tier amenities with exceptional...


  • Lihue, United States Hertz Full time $17

    The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Wage: $16.50 hourly + commission Qualifications: Strong oral and written...


  • Lihue, United States Aloha Termite Kauai Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Aloha Termite & Pest Control on the beautiful island of Kauai.The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively handle customer inquiries and resolve issues in a professional and courteous manner.About the...


  • Lihue, Hawaii, United States Safeway Full time

    Safeway - Job Overview:As a key member of the Safeway team, you will be responsible for providing exceptional customer service and supporting our store operations.About the Role:Be the face of the company, interacting with valued customers to provide a positive shopping experience.Help customers and fellow associates in a timely and efficient...


  • Lihue, United States Unifi Full time

    General information Job Title Airport Customer Service Agent (American) - LIH PT Date Monday, December 30, 2024 State Hawaii City Lihue Base Pay Rate: $ 18.00 Full/Part Time Part Time Part Time Days Learn more about the general tasks related to this opportunity below, as well as required skills. Days of the week Shift Shift Start Time Monday, Tuesday,...


  • Lihue, Hawaii, United States Office Depot Full time

    Job DescriptionProvide outstanding customer service by engaging with customers, answering questions, and resolving issues in a timely and professional manner.Maintain a thorough knowledge of company products and services to effectively promote and upsell.Ensure a visually appealing store environment by maintaining stock levels, pricing, and merchandise...


  • Lihue, United States Unifi Full time

    General information Job Title Airport Customer Service Agent (American) - LIH PT Date Monday, December 30, 2024 State Hawaii City Lihue Base Pay Rate: $ 18.00 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift Requirements and Description Summary ...


  • Lihue, Hawaii, United States Child and Family Services Full time

    Company Overview:Child & Family Service (CFS) is a community-based organization with a mission to strengthen families and foster the healthy development of children. With a history dating back to 1899, our dedication to empowering families has only grown stronger.Salary: The estimated salary for this position is $60,000 - $80,000 per year, contingent on...


  • Lihue, Hawaii, United States Signature Aviation Full time

    About UsWe are BBA Aviation Plc., a global leader in aviation services, operating over 200 locations worldwide. Our mission is to deliver exceptional customer experiences, driving growth and profitability through innovative solutions and strategic partnerships.Job DescriptionThis role involves working as part of our Fixed Base Operation (FBO) team, providing...


  • Lihue, Hawaii, United States Walmart Full time

    Key ResponsibilitiesProvide excellent customer service, greeting and thanking customers, and answering their questions and needs.Process returns and refunds, and handle financial transactions accurately and efficiently.Maintain a clean and organized store environment, adhering to safety and security protocols.In addition to these key responsibilities, you...