Aviation Customer Experience Coordinator

2 weeks ago


Lihue, Hawaii, United States Signature Aviation Full time
About Us

We are BBA Aviation Plc., a global leader in aviation services, operating over 200 locations worldwide. Our mission is to deliver exceptional customer experiences, driving growth and profitability through innovative solutions and strategic partnerships.

Job Description

This role involves working as part of our Fixed Base Operation (FBO) team, providing exceptional customer service to our clients and ensuring seamless communication and service delivery. Key responsibilities include:

  • Providing world-class customer service to clients, responding to their needs and requests in a prompt and professional manner.
  • Working closely with our team to ensure efficient and effective service delivery.
  • Maintaining accurate records and reports, ensuring compliance with company policies and procedures.
  • Developing and maintaining relationships with clients, identifying opportunities to enhance their experience and increase satisfaction.
Requirements
  • High School diploma or equivalent required; preference given to candidates with relevant education or training in aviation, customer service, or a related field.
  • Strong verbal and written communication skills, with the ability to clearly articulate information and resolve issues effectively.
  • Ability to work independently and collaboratively as part of a high-performing team.
  • Proficiency in computer applications, including email, word processing, and other software as required.
  • Physical stamina to perform tasks that may require standing for extended periods, lifting light to moderately heavy items, and working in various weather conditions.
Salary and Benefits

The estimated salary for this role is $23.00 to $26.00 per hour, based on factors such as skill level, education, and location. In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), paid time off, and tuition reimbursement.



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