Customer Service Representative

1 week ago


Lihue, United States Aloha Termite Kauai Full time

We are seeking a highly skilled Customer Service Representative to join our team at Aloha Termite & Pest Control on the beautiful island of Kauai.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively handle customer inquiries and resolve issues in a professional and courteous manner.

About the Role:

  • This is a full-time position responsible for handling customer service calls, emails, and other forms of communication.
  • The successful candidate will be responsible for resolving customer complaints and concerns in a timely and professional manner.
  • They will also be required to maintain accurate records and update customer information as needed.
  • In addition, they will perform account maintenance and support tasks, including taking payments and updating account records at the customer's request.

Requirements:

  • Must reside on the island of Kauai.
  • Pass a complete pre-employment drug screening.
  • Pass a pre-employment criminal background check.
  • Demonstrate excellent written and verbal communication skills.
  • Prior experience in customer service is highly desirable.

Benefits:

  • 401(k) plan with company matching.
  • Dental insurance coverage.
  • Employee discount program.
  • Fuel card for work-related expenses.
  • Health insurance options.
  • Opportunities for career advancement.
  • Paid time off for vacation and sick leave.
  • Paid training and development programs.
  • Referral program with incentives.
  • Vision insurance coverage.

Compensation Package:

  • Starting hourly rate: $17.00 - $19.00 per hour, depending on experience.
  • Overtime pay available.


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