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Logistics and Dispatch Coordinator

2 months ago

Council Bluffs, United States BAT Logistics Full time

Job description

Logistics Coordinators are responsible for building carrier relationships, managing accounts, and planning all aspects of freight movements from coast to coast in the United States and Canada. This role maintains contact with drivers throughout their transit to ensure on-time delivery and address any issues that may arise.


Duties/Responsibilities:

  • Maintaining and building carrier relationships, managing accounts, and planning all aspects of freight movements
  • Providing exceptional service, communication, and meeting or exceeding expectations for all customers, carriers, and vendors
  • Managing freight and securing transportation from our 19,000+ service providers
  • Monitoring transportation moves throughout the life cycle of the load
  • Coordinating, routing, and tracking shipments via truck and railcar
  • Handling freight pickup, transit, and drop off to ensure on-time delivery
  • Proactively address problems and troubleshoot
  • Serve as the liaison between our customers and carriers
  • Tasks vary by day, ability to multi-task a must
  • Rotating weeknight and weekend on-call duties is a must


Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks
  • Ability to work in a team environment
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite and McLeod Software
  • Ability to work after hours, weekends, and on-call as needed


Required Skills/Abilities:

  • College degree preferred but not required
  • One year related experience preferred but not required