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Workforce Management Manager

1 month ago

Chicago, United States Hispanic Technology Executive Council Full time

Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worlds leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Strategy & Consulting: We work with C-suite executives, leaders and boards of the worlds leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organizations total enterprise reinvention.

As a Health Payer Workforce Management Manager, your primary responsibilities may include:

  • Client Engagement and Consulting
  • Build and maintain strong relationships with clients, serving as the primary point of contact for payer workforce management engagements.
  • Conduct comprehensive assessments of payers workforce operations to identify opportunities for optimization and growth.
  • Develop and implement customized, data-driven strategies to enhance workforce operations in alignment with client organizational goals.
  • Technology Solutions
  • Evaluate, recommend, and implement advanced technology solutions to improve workforce operations, including data analytics and automation tools.
  • Oversee technology implementation projects to ensure smooth integration with clients‘ existing operations.
  • Performance Improvement
  • Collaborate with clients to define key performance indicators (KPIs) and develop targeted performance improvement plans.
  • Monitor and assess the impact of implemented strategies and technology solutions, adjusting as needed to maximize outcomes.
  • Team Leadership
  • Lead a team of consultants and subject matter experts, offering guidance, coaching, and mentorship to strengthen team performance.
  • Promote a culture of innovation, collaboration, and continuous improvement within the team.
  • Share insights and best practices through thought leadership articles, webinars, and presentations at industry conferences.
  • Travel - as needed, up to 80%

Why should I join the Accenture Health team?

  • Innovate every day. Be at the forefront of designing and delivering workforce management and other health technology solutions that push boundaries and create new opportunities for our clients.
  • Lead with the industrys best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.
  • Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, youll expand your thinking beyond the core Workday implementation.

Heres what you need:

  • Bachelor‘s degree in Business Administration, Healthcare Management, Public Health, or a related field.
  • Minimum of 5 years of experience in workforce management and consulting, with a focus on payer clients including claims operations, PDM operations, and call center operations.

Bonus points if you have:

  • Master‘s degree preferred.
  • Demonstrated experience with industry forecasting models, associated technologies available in the market, and other work forecasting and supply management leading practices.
  • Demonstrated ability to analyze complex workforce data and develop effective solutions to improve efficiency and meet organizational objectives
  • Experience working with or leading global teams.
  • Thrive in a diverse, fast paced environment.
  • Exceptional problem-solving and analytical skills.
  • Excellent communication and presentation abilities.
  • Leadership experience, including team management and project oversight.
  • Demonstrated experience with operating model development and implementation.

Whats in it for you?

You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. Youll have the chance to thrive in an environment where your ideas are valued and your voice matters.

At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design.

Accenture will continually invest in your learning and growth. You‘ll learn from and work with Accentures certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications.

You‘ll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the worlds largest companies.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $94,400 to $293,800

Colorado $94,400 to $253,800

District of Columbia $100,500 to $270,300

Illinois $87,400 to $253,800

Minnesota $94,400 to $253,800

Maryland $87,400 to $235,000

New York $87,400 to $293,800

Washington $100,500 to $270,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company‘s legal duty to furnish information.

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