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Logistics Coordinator

2 months ago

Bend, United States SYSTM Foods Full time

WHO WE ARE


At the forefront of the beverage industry, SYSTM Foods is focused on strategically acquiring and nurturing a portfolio of exceptional cold chain beverage brands.


Driven by a dedication to better-for-you functional beverages, our deliberate curation of top-tier brands is propelled by a passion for innovation, wellness, and taste. Each of our wholly owned brands represents a unique wellness benefit, including organic and fair-trade coffee, plant-based protein, and low/no sugar gut health. Whether it’s invigorating and exotic blends or performance-enhancing formulations, we take pride in meticulously crafting a diverse and purposeful lineup that not only quenches thirst but also uplifts lifestyles.


With an unwavering commitment to delivering better beverage options for all occasions, our company isn’t merely building brands; we are pioneering the future of functional refreshment. The SYSTM Foods portfolio includes organic and plant-powered functional beverage brand REBBL, along with Chameleon Organic Coffee, the original purveyors of consciously crafted bottled cold-brew coffee, and HUMM Kombucha, the pioneer in low and zero-sugar kombucha.


WHO YOU ARE


  • Dedicated to bringing a creative & curious approach to problem solving & troubleshooting while challenging the status quo.
  • Someone with an entrepreneurial, scrappy, get it done attitude.
  • Able to work cross functionally & at various levels within the organization.
  • Adaptable and able to take on various initiatives that help move the business forward.
  • Able to demonstrate exceptional organizational skills, with the ability to meet project deadlines.
  • Able to navigate overview concepts and messaging as well as dive into the details.
  • Able to work on diverse teams or with a diverse range of people.
  • Able to communicate clearly and thoughtfully internally with team members and externally with customers.
  • A Team Player; a great listener and communicator.


WHAT WE NEED


We are looking for a full-time Logistics Coordinator to join our team. This role will collaborate closely with both Sales and Operations, playing a vital part in maintaining smooth logistics across our diverse brands. Working within a small and collaborative team, you'll leverage your communication, data analysis, and organizational skills to achieve operational targets and provide exceptional service to our customers.


Key Responsibilities:


  • Order Fulfillment & Delivery Management: Oversee customer orders, ensuring end-to-end order fulfillment through our ERP system. Manage processes including order accuracy, tracking, delivery confirmations, and error resolution.
  • Customer Service: Work closely with Sales to provide best in class customer service to any customers who have order issues, revisions, or questions about open Sales orders.
  • Freight & Warehousing: Own outbound logistics, managing freight and warehousing costs while delivering on company financial objectives.
  • Logistics Metrics: Track and optimize key performance indicators, such as in-full fulfillment, on-time delivery, and warehouse inventory accuracy.
  • ERP Project Management: Lead ERP-related improvement projects to enhance the effectiveness of logistics processes.
  • Cross-Team Support: Collaborate with Operations, Sales, Marketing, and Finance teams to ensure accurate reporting, forecasting, inventory management, and support for customer orders, including month-end processes and sample shipments.
  • Inventory Management: Manage finished goods inventory levels and coordinate internal transfers between wholesale warehouses. Additionally, manage the allocation process and communication with customers.
  • Co-manufacturer Coordination: Ensure efficient transfer of finished goods from co-manufacturers to warehouses.
  • EDI Implementation: Assist with EDI (Electronic Data Interchange) implementation and continuous improvement.
  • Process Improvement: Identify and implement process enhancements to streamline order management and reporting accuracy.
  • Vendor Relationship Management: Build and manage relationships with logistics partners to ensure smooth operations.
  • Additional Projects: Participate in other logistics and operational projects as assigned.


Qualifications:


  • Bachelor’s degree in Business, Logistics, Supply Chain, Sustainability, or a related field.
  • Experience with ERP systems (such as SAP, Netsuite, Microsoft Axapta) preferred.
  • Familiarity with EDI systems is a plus.
  • Proficiency in Excel and Google Workspace (Sheets, Drive, Slides, etc.).
  • Strong analytical, problem-solving, and communication skills.