Service Advisor

Service Advisor - Land Rover Roaring ForkLand Rover Roaring Fork, a Sonic Automotive dealership, is one of the fastest-growing luxury dealerships in the country and we're doing things the right way - world-class guest service, pride in our craft, and real career growth for our team.Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.Compensation:Performance Based Earnings: $75,000 - $120,000+ / yearWhy live here? Our dealership is located in Glenwood Springs, CO, in the heart of the Roaring Fork Valley. Here, your time off is just as rewarding as your time on the job: white water rafting, fly fishing, hiking, biking, skiing, snowboarding, live music, great restaurants, and a vibrant mountain community.Job DescriptionSummaryAs a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.Duties And ResponsibilitiesGreet customers in a friendly, professional, and hospitality-driven manner, ensuring a luxury brand experience.Listen to customer concerns and accurately document vehicle issues.Provide clear, consultative explanations of recommended services and repairs to promote transparency and trust.Leverage product knowledge and service history to identify maintenance opportunities that drive service revenue while adding value for the customer.Communicate estimated costs, obtain approvals, and proactively offer service packages or upgrades when appropriate.Schedule appointments strategically to optimize shop productivity and technician efficiency.Coordinate with service technicians to ensure timely completion of repairs and effective workload distribution.Keep customers informed throughout the service process with timely updates and realistic repair timelines.Create and maintain detailed service records to support warranty claims and future business.Prepare and explain invoices to customers, including breakdowns of services performed and any upsells.Contribute to department profitability through consistent sales performance, RO accuracy, and adherence to margin goals.Follow up with customers post-service to ensure satisfaction, retain business, and encourage return visits.Resolve customer issues promptly and professionally to protect CSI and service retention.Stay informed on the latest OEM technologies, service bulletins, and brand initiatives to drive value-based recommendations.Qualifications1+ years of experience as a Service Advisor in an automotive dealership.Strong communication and customer service skills.Knowledge of automotive systems and basic technical understanding.Ability to multitask and thrive in a fast-paced environment.Excellent organizational and time-management skills.Familiarity with service department operations and procedures.Valid driver's license and a clean driving record.All applicants must be authorized to work in the USA.All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.Preferred Qualifications:Experience using and working with CDKPrevious Land Rover experienceAdditional InformationCompensation:Performance Based Earnings: $75,000 - $120,000+ / year if meeting and exceeding store goals and quotas*The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include monthly draw of one-thousand dollars a month. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit*Schedule:FULL-TIMESundays Always OffSaturday Availability RequiredPerks & Benefits:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time Off that Grows with YouSundays Always OffClosed on Thanksgiving & ChristmasEmployee Pricing on Purchases & LeasesFree & Discounted Gym Membership OptionsExclusive Travel Deals on Hotels, Rentals & AirfareCareer Growth in a Fortune 500 Company*All your information will be kept confidential in accordance with EEO guidelines*