IT Operations Manager

4 weeks ago


Boston, United States Code Metal Full time

It Operations ManagerWe're looking for an IT Operations Manager to own and scale our IT function. This is a hands-on role today: you'll manage devices, support employees, maintain on-prem equipment, and build out the internal cloud infrastructure that powers our business. As the company grows, you'll take on a more strategic role setting the IT roadmap, managing vendors, and building an IT team. You'll collaborate closely with our Cloud/SecOps team: aligning on security, integrations, and shared infrastructure, while owning the operations, employee-facing cloud systems, and support side of IT.ResponsibilitiesLead IT operations: endpoint management, device lifecycle, and vendor management.Be hands-on with support: onboarding, troubleshooting, tickets, and escalations.Manage on-prem hardware, office networking, and SaaS tooling.Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations).Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management.Improve reliability and efficiency of internal systems, with a focus on employee productivity.Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness.Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking).Document IT workflows and continuously improve processes for scale.Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks.Anticipate future needs: prepare for IT team growth, design scalable processes, and eventually mentor/manage IT staff.


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