Global AV Service Delivery Manager
7 days ago
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. Global AV Service Delivery Manager As the Global AV Service Delivery Manager, you will lead and manage AV support operations worldwide, including onsite personnel and remote service desks. You will ensure consistent service excellence, drive operational improvements, and align AV strategies with client needs. This role requires strong leadership, strategic thinking, and a passion for delivering high-quality AV experiences. KEY RESPONSIBILITIES Team Leadership & Development: Lead, mentor, and manage global AV support teams. Drive performance management, goal setting, and team building. Foster a culture of accountability, collaboration, and continuous learning. Operational Oversight: Oversee global AV operations to ensure consistency and alignment with standards. Monitor performance and implement best practices for improvement. Partner with project teams to lead room or space upgrade rollouts. Client Program Management: Plan, develop, and execute client AV programs. Lead global meetings, manage timelines, and ensure successful delivery. Process & Policy Governance: Maintain and review global AV processes and policies. Recommend and implement enhancements for efficiency and effectiveness. Performance Monitoring & Reporting: Track service delivery metrics and project implementation. Analyze trends and provide actionable insights to stakeholders. Stakeholder Engagement: Lead regular service reviews with internal and external stakeholders. Collaborate with clients to understand needs and ensure alignment. Financial & Budget Management: Report on budget status and key financial indicators. Ensure cost-effective service delivery while maintaining quality. Training & Quality Assurance: Ensure staff receive appropriate training for exceptional service. Promote a culture of quality, responsiveness, and continuous improvement. ESSENTIAL CRITERIA Proven experience in AV service delivery or technical operations management. 3-5 years in a similar role. Strong leadership and people management skills in a global or multi-site environment. Excellent communication, stakeholder management, and problem‑solving abilities. Data‑driven mindset with experience in performance analysis and reporting. Familiarity with ITIL or similar service management frameworks. Experience with technologies and platforms such as Logitech, Q‑Sys, Shure, Samsung, Cisco, Teams, WebEx, Rooms Pro, MTR Admin, and ServiceNow. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor. Pay Range: $150,000—$175,000 USD Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Project Management and Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
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Global AV Service Delivery Manager
1 week ago
Boston, United States EOS IT Solutions Full timeOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Global AV Service Delivery Manager
3 weeks ago
Boston, United States EOS IT Company Full timeOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Global AV Service Delivery Manager
2 weeks ago
Boston, United States EOS IT Company Full timeOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Global AV Service Delivery Manager
2 weeks ago
Boston, United States EOS IT Company Full timeOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the worlds largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Global AV Service Delivery Manager
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Boston, Massachusetts, United States EOS Full time $150,000 - $175,000 per yearOUR COMPANY:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Global AV Service Delivery Lead
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Boston, United States EOS IT Solutions Full timeA global technology and logistics company in Boston is seeking a Global AV Service Delivery Manager to lead AV support operations worldwide. Responsibilities include overseeing AV operations, managing support teams, and ensuring high-quality service alignment with client needs. The ideal candidate must have experience in AV service delivery, strong...
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