Field Operations Lead

12 hours ago

Boston, Massachusetts, United States Global IT Resources Full time

The RoleWe're looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in Boston, MA. This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction.

What You'll Do

  • Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins.
  • Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in.
  • Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations.
  • Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations.
  • Hands-On Support: Step in to help with urgent needs—whether that's swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts.
  • Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized.

Each day begins at the office, where you pick up your equipped "Pit Stop Van" before heading out into the city. Your tasks are clearly scheduled, ensuring efficiency as you complete 3–4 full unit turns. Upon arriving at each unit, you conduct a detailed inspection, addressing any maintenance needs, assisting with some housekeeping alongside the cleaning team, and preparing the space for the next guest. Whether troubleshooting appliances, replacing keys, or refreshing paint, every step ensures the unit meets high-quality standards. Once the first unit is ready, you drive to the next property and repeat the process, adapting to each location's unique needs. Throughout the day, you coordinate logistics, problem-solve on-site challenges, and maintain a smooth workflow. Finally, after completing all scheduled turns, you return the van to the office, wrapping up a productive day of ensuring seamless guest experiences.

Job Type: Full-time

Pay: $55, $68,750.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • How many years of experience in a supervisory or team lead role—ideally in field ops, facilities, hospitality, or housekeeping do you have?

Education:

  • High school or equivalent (Preferred)

Experience:

  • field ops, facilities, hospitality, or housekeeping : 3 years (Required)

Ability to Commute:

  • Boston, MA Required)

Work Location: In person

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