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Medical Office Supervisor/Practice Liaison

3 months ago

Roanoke, United States Shady Grove Fertility Full time

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.


We are currently seeking candidates for a full-time Office Supervisor/Practice Liaison to work in our Roanoke, VA office. The standard schedule is working Monday through Friday from 7 am - 4:30 pm but will need some occasional evening flexibility. Must have prior healthcare management experience.


How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general the responsibilities include:

  • Provides management and direction for the office in all areas of local operations including employee supervision, training and development, patient satisfaction, quality assurance, financial integrity of the assigned site, and facility appearance & maintenance
  • Organizes the responsibilities of assigned staff to increase efficiency and best utilize the staffs’ skills and abilities
  • Coordinates and facilitates the effective delivery of patient services within the assigned work area by regularly monitoring patient flow and program operations
  • Works in close collaboration with the Regional Executive Director and other members of the management team to promote open communication to help ensure the delivery of the highest quality care to all patients and to facilitate revenue growth for the Practice Ensures that employees are compliant with the Company policies
  • Sets goals for assigned staff and motivates staff to accomplish the goals
  • Serves as a backup and support in a small office setting
  • Prospects for new referral sources through office calls, telemarketing, mailings, luncheons, and meetings
  • Maintains and builds upon relationships with existing referral sources
  • Organizes and manages educational programs for referring physicians and public
  • Using marketplace and internal data, liaison will create territory marketing plan (updated 2x/year) to achieve goals and manage budget.
  • Responsible for weekly activity reports, monthly territory and expense reports.
  • Works closely with each member of the US Fertility marketing and management team.


What You'll Bring:

The skills and education we need are:

  • Bachelor's Degree
  • Healthcare industry experience; women's health preferred
  • Prior Supervisory/Management experience and demonstrated leadership qualities. Experience managing a team of people for maximum performance.
  • Strong computer proficiency including experience with MS Office Suite.
  • Financial background & prior experience such as a background with developing and maintaining budgets and general accounting.
  • Ability to work as part of a multi-disciplinary team and promote team building.
  • Excellent interpersonal skills and ability to build and maintain effective working relationships.
  • Excellent communication skills.
  • Demonstrated expertise in continuous quality improvement, customer service, and team building.
  • Strong conflict resolution skills.
  • Must have high bias for action and thoroughness, and ability to cultivate a high level of team synergy.

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.


What We Offer:

  • Competitive pay + bonus
  • Comprehensive training
  • Medical, dental, vision, and 401(k) matching
  • Generous paid time off and holidays
  • Tuition assistance
  • Ability to make an impact in the communities we serve


At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team

To learn more about our company and culture, visit here.