Service Analyst

2 weeks ago


Jersey City, United States Eclaro Full time

Service Analyst establishes technical knowledge around our processes and work items

Primary Responsibilities:

• Assist team members daily to complete work in order to meet departmental and regulatory standards

• Review data of contract participants for accuracy

• Prepare correspondence to contract participants

• Monitor target response dates and follow-up in a timely manner as needed

• Ensure proper documentation in workflow applications and participant files

• Review forms and supporting documentation for completeness and accuracy

• Transact routine non-financial activity on client accounts with both expediency and accuracy

• Ability to explain basic information in functional area

• Ability to multi task and leverage organizational skills

• Effective decision making based on comprehensive case analysis

• Demonstrate valuable interpersonal skills

• Answer phone inquiries from participants.

Qualifications:

• Associates, or Bachelors degree preferred, or equivalent years of related experience

• Strong analytical and problem-solving skills

• Accountable, ethical, good decision making ability

• Strong written and verbal communication skills required

• Good computer skills and ability to multitask


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