Service Analyst
2 weeks ago
Service Analyst establishes technical knowledge around our processes and work items
Primary Responsibilities:
Assist team members daily to complete work in order to meet departmental and regulatory standards
Review data of contract participants for accuracy
Prepare correspondence to contract participants
Monitor target response dates and follow-up in a timely manner as needed
Ensure proper documentation in workflow applications and participant files
Review forms and supporting documentation for completeness and accuracy
Transact routine non-financial activity on client accounts with both expediency and accuracy
Ability to explain basic information in functional area
Ability to multi task and leverage organizational skills
Effective decision making based on comprehensive case analysis
Demonstrate valuable interpersonal skills
Answer phone inquiries from participants.
Qualifications:
Associates, or Bachelors degree preferred, or equivalent years of related experience
Strong analytical and problem-solving skills
Accountable, ethical, good decision making ability
Strong written and verbal communication skills required
Good computer skills and ability to multitask
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