Service Analyst

4 weeks ago


Jersey City, United States Eclaro Full time

Service Analyst establishes technical knowledge around our processes and work items

Primary Responsibilities:

Assist team members daily to complete work in order to meet departmental and regulatory standards

Review data of contract participants for accuracy

Prepare correspondence to contract participants

Monitor target response dates and follow-up in a timely manner as needed

Ensure proper documentation in workflow applications and participant files

Review forms and supporting documentation for completeness and accuracy

Transact routine non-financial activity on client accounts with both expediency and accuracy

Ability to explain basic information in functional area

Ability to multi task and leverage organizational skills

Effective decision making based on comprehensive case analysis

Demonstrate valuable interpersonal skills

Answer phone inquiries from participants.

Qualifications:

Associates, or Bachelors degree preferred, or equivalent years of related experience

Strong analytical and problem-solving skills

Accountable, ethical, good decision making ability

Strong written and verbal communication skills required

Good computer skills and ability to multitask

by Jobble


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