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Help Desk Specialist

3 months ago

Lake Buena Vista, United States Ultimate Staffing Full time

Our client who is a multinational mass media and entertainment conglomerate located in Lake Buena Vista Fl is currently seeking help desk specialists.

Pay Rate: $20.00/hour

Location: Beuna Vista, FL 32830

Duration: 1-year

Job Overview:

Provide 24x7x365 technical support via telephone and email in a fast-paced Help Desk environment to process and escalate WiFi/Internet and Telecom issues for Guests and Cast.

Key Responsibilities:

Technical Support: Troubleshoot issues using applications such as Airwave, CMS, Service Now, and MS Office.

Network Monitoring: Support all Telecom technologies and monitor the health of networks.

Repair and Orders: Process mobility (cellular & radio) repair requests and new orders.

Vendor Access: Handle Work Being Performed and Gate access requests for vendors.

Reporting: Produce operational reports regarding call metrics, telephony, and Wi-Fi.

Basic Qualifications:

Strong technical acumen and understanding of Wi-Fi networks, DOCSIS, and GPON fiber.

Proficient in Microsoft Office, including Excel and PowerPoint.

Strong analytical, problem-solving, and communication skills.

Outstanding customer service skills.

Flexible with work schedule, including weekends, nights, and holidays.

Ability to work both independently and as part of a team.

Preferred Qualifications:

Experience with Service Now.

Familiarity with Aruba Airwave and Calix Management System.

Call center or customer service experience.

Education:

Required: Associate's degree or equivalent work experience.

Preferred: Relevant experience with AT&T, Spectrum, Verizon, etc.

Additional Information:

Support will include WiFi, cellular, and in-house guest issues.

Initial Tier 1 support will be provided.

Two years' experience preferred.

Benefits: We put our Ambassadors first. When it comes down to it, we know we can't fulfill our Promise to our business customers without your commitment. You represent our organization while on assignment. In return, we do our best to show our commitment to you. Our Ambassador Benefits package includes: Medical, dental and vision coverage. It also includes 401k, sick time, holiday and much more. We are an equal opportunity employer


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.