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Social Worker Monmouth ACTS
4 months ago
ESSENTIAL FUNCTIONS:
1. Answers the Monmouth ACTS Warm Line in a manner that is engaging and encourages resident hope and resilience in meeting their social service needs.
2. Assesses the social service needs of residents over the telephone, asks questions regarding their social, economic, and emotional situation, records their responses to gain an understanding of their needs.
3. Provides residents with emotional support, and with information about resources available to meet their needs.
4. Appropriately responds to callers needing crisis intervention by providing a 3-way warm hand off to appropriate crisis intervention entity (Domestic Violence, Behavioral Health, Homelessness)
5. Utilize an online assessment and referral system.
6. Connects residents via telephone and/or an online system to public and community/non-profit human services.
7. Determines when a caller should be referred to a Community Based Service Coordination component of the Navigation System and completes that referral in a timely manner.
8. Informs residents about the Monmouth Resource Net and how to use it.
9. Attends Monmouth ACTS meetings and familiarizes self with existing systems of service.
10. Attends community events on behalf of the Department of Human Services (DHS) or Monmouth ACTS.
11. Establishes and maintains cooperative working relationships with other organizations and groups interested or involved with serving Monmouth County residents.
12. Represents DHS at conferences, meetings and events.
13. Prepares and/or directs the preparation of various reports and documents, as required.
14. All other duties as assigned.
EDUCATION/EXPERIENCE AND/OR TRAINING:
• Graduation from an accredited college or university required, with a bachelor’s degree in Social Work, Psychology, Sociology, Human Services, Public Health, Public Administration, or related field required.
• Minimum of three (3) years of experience in the planning, organization or delivery of services and supports to Monmouth County residents is required.
LICENSES OR CERTIFICATIONS:
• Valid New Jersey driver’s license required.
KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge of the developmental, social and emotional needs of children and youth, and methods to maximize the success of this population.
• Knowledge of the social and emotional needs of adults dealing with issues related to housing, physical and behavioral health, addiction, and other challenges, and methods to maximize the success of this population.
• Knowledge of objectives and activities of varied types of social service agencies and human service programs, and their relationship to the activities, interests, and problems of children, families, and individual adults.
• Knowledge of social case work theory and practices.
• Ability to prepare clear, sound, timely, accurate, and informative reports.
• Knowledge of the various types of human services programs.
• Strong verbal and written communication skills, with the ability to communicate effectively and professionally in public and individually.
• Strong computer skills, with proficiency in all Microsoft Office Suite applications.
• Ability to prepare reports and correspondence.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
• Ability to read, write, speak, understand, or communicate in English clearly and sufficiently to perform the duties of this position.
• Ability to read, analyze, and interpret relevant journals or program reports.
• Ability to respond to common inquiries or complaints from employees, regulatory agencies, or business associates
• Ability to effectively present information to DHS management.
ENVIRONMENTAL REQUIREMENTS
To perform this job successfully, the individual must be able to perform each essential function as well as possess the knowledge, skills, and/or abilities required for the position. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Please be advised, all Monmouth County positions are on site. There are no provisions to work remotely.
