Lead Contact Representative 12 MONTH ROSTER

3 weeks ago

Fresno, United States Internal Revenue Service Full time

Summary

Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

Duties

WHAT IS THE Small Business Self Employed (SBSE) DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas: Small Business Self Employed Campus Collection Operations - Andover Small Business Self Employed Campus Collection Operations - Atlanta Small Business Self Employed Campus Collection Operations - Fresno Small Business Self Employed Campus Collection Operations - Kansas City Small Business Self Employed Campus Collection Operations - Philadelphia The following are the duties of this position at the full working level. Distributes and balances the workload among employees in accordance with established work flow or job specialization, assures timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy. Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly. Estimates and reports on expected time of completion of work, and maintains records of work accomplishments and time expended and prepares production reports as requested. Instructs employees in specific tasks and job techniques and makes available written instructions, reference materials, and supplies. Gives on the job training to new employees in accordance with established procedures and practices. Maintains a current knowledge and answers questions of other employees on procedures, policies, directives, etc. and obtains needed information or decisions from supervisor on problems that arise

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