IT Support Technician-VTTI

5 months ago

Blacksburg, United States Commonwealth of Virginia Full time

Job Description

The IT Support Technician role involves supporting the day-to-day onsite information technology needs of designated departments within the Virginia Tech Transportation Institute with approximately 400+ computers, servers, and end users.

This position will support users with a broad range of technical skill including developers, analysts, researchers, and administrative staff.

Support comprises hands on technical assistance with users’ devices and applications and training in the use of VTTI resources like Software Center, compute clusters, Microsoft Teams, and databases.

Common tasks will include installing software for users, provisioning/re-provisioning desktops/laptops, troubleshooting applications, and helping users understand complex problems.

The position will work closely with system administrators and other IT staff in developing and implementing IT policies, responding to security, networking, storage, and other incidents, and improving the quality of IT services.

Because VTTI’s research and IT requirements push the boundaries of technology the candidate will need to find solutions to unique problems that require inventive solutions.

A good candidate will be a creative problem solver, have a passion for helping users with technology, and above all have a strong customer experience focus.

Required Qualifications

Bachelor's degree in Computer Science, IT, Engineering or related field. A lesser degree with equivalent education, experience and training may be considered in lieu of a bachelor's degree.

Strong knowledge of Windows operating systems, Microsoft Active Directory and Microsoft 365.

Experience providing support such as one-on-one consultation and training to end users.

Demonstrated ability to work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems.

Experience with computer hardware troubleshooting and repair. Experience writing user facing documentation.

Must be able to lift up to 40lbs.

Preferred Qualifications

Experience working with inventory software.

Working knowledge of hardware and software video conferencing systems.

Experience with ticketing/work order systems like RT (Best Practical) or Service Now.

Experience with Microsoft System Center components such as; MDT and Software Center, remote desktop software, Microsoft Exchange.

Experience with networking concepts and devices (i,e., TCP/IP, firewalls, VLAN switching, etc.)

Working knowledge of iOS and Android.| Working knowledge of MacOS and Linux.

Experience with SQL compliant databases.

Familiarity with programming languages or supporting software developers.

Experience supporting research computing.

Knowledge of automation techniques and experience with one or more configuration management tools.

Experience with petabyte scale storage systems.

Pay Band

4

Appointment Type

Restricted

Salary Information

Commensurate with experience

Review Date

6/10/2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight , a , a college, , and . The university has a significant presence across Virginia, including the in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous and . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Erin Carter  at

  • IT Support Specialist-VTTI

    7 days ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe IT Support Technician role at the Virginia Tech Transportation Institute involves providing technical assistance to users with a broad range of technical skills. This position will support users with hands-on technical assistance, training in the use of VTTI resources, and troubleshooting applications.Key ResponsibilitiesInstall software for...

  • Division Director of Freight and Transit Operations

    2 weeks ago

    Blacksburg, Virginia, United States Virginia Tech Full time

    About the Role:The Division Director of Freight and Transit will lead a team of researchers and support staff in the Division of Freight, Transit, and Heavy Vehicle Safety at the Virginia Tech Transportation Institute (VTTI). This critical senior leadership role will drive the strategic direction of the division, providing leadership and specialized research...

  • Technical Support Engineer

    2 months ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe IT Support Technician role involves providing technical assistance to designated departments within the Commonwealth of Virginia, supporting a wide range of information technology needs. This position will work closely with system administrators and other IT staff to develop and implement IT policies, respond to security incidents, and improve...

  • IT Support Specialist

    3 weeks ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe IT Support Technician role involves providing technical assistance to designated departments within the Virginia Tech Transportation Institute. The successful candidate will support users with a broad range of technical skills, including developers, analysts, researchers, and administrative staff.Key ResponsibilitiesProviding hands-on...

  • IT Support Specialist

    2 months ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe IT Support Technician role involves providing technical assistance to designated departments within the Commonwealth of Virginia, supporting a wide range of technical skills and expertise. This position will work closely with system administrators and other IT staff to develop and implement IT policies, respond to security incidents, and...

  • Help Desk Technician

    2 months ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe IT Support Technician role involves providing technical assistance to designated departments within the Commonwealth of Virginia, supporting a wide range of information technology needs. This position will work closely with system administrators and other IT staff to develop and implement IT policies, respond to security incidents, and improve...

  • IT Support Specialist

    2 weeks ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe IT Support Technician role involves providing technical assistance to designated departments within the Virginia Tech Transportation Institute. The successful candidate will support users with a broad range of technical skills, including developers, analysts, researchers, and administrative staff.Key ResponsibilitiesProviding hands-on...

  • Robotics Engineer

    4 weeks ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryVTTI seeks a highly skilled and ambitious Senior Research Associate or Research Associate to join an established and talented team that is making a significant impact in autonomous vehicle research. As a member of the team, you will play a key role in enabling research into all levels of vehicle systems and deploying autonomous vehicles for...

  • Administrative Support Technician

    2 months ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia is seeking a highly skilled and detail-oriented Program Support Technician to join our team. As a Program Support Technician, you will provide technical support to departmental faculty members, convey programmatic information, and work with various stakeholders to ensure the smooth operation of our programs.Key...

  • Veterinary Surgical Support Technician

    2 months ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Position OverviewThe Commonwealth of Virginia is looking for qualified individuals to fill the role of Veterinary Surgical Support Technician. This position involves assisting veterinary professionals during surgical interventions for both routine and emergency cases. The successful candidate will be responsible for educating veterinary students on...

  • (Senior) Robotics Engineer

    5 months ago

    Blacksburg, United States Commonwealth of Virginia Full time

    Job Description VTTI seeks an ambitious Senior Research Associate, or Research Associate, to join an established and talented team that is making an impact in autonomous vehicle research. As a member of the team, you’ll enable research into all levels of vehicle systems and deploy autonomous vehicles for research purposes. This engineer will develop...

  • Pharmacist - Healthcare Professional

    4 weeks ago

    Blacksburg, Virginia, United States HealthCare Support Full time

    Pharmacist Job DescriptionHealthCare Support is seeking a skilled Pharmacist to fill a key role in a nationwide Pharmacy company in Blacksburg, VA.Daily Responsibilities:Filling prescriptions and monitoring inventory levels to ensure proper storage and security of drugs, including controlled substances/narcotics.Providing patient counseling and discussing...

  • Pharmacist - Healthcare Professional

    2 weeks ago

    Blacksburg, Virginia, United States HealthCare Support Full time

    Pharmacist Job DescriptionHealthCare Support is seeking a skilled Pharmacist to fill a position with a nationwide Pharmacy company in Blacksburg, VA.Daily Responsibilities:Fill prescriptions and monitor inventory levels to ensure proper storage and security of drugs, including controlled substances/narcotics.Provide patient counseling and discuss challenges...

  • Pharmacist - Healthcare Professional

    2 weeks ago

    Blacksburg, Virginia, United States HealthCare Support Full time

    Job Summary:HealthCare Support is seeking a skilled Pharmacist to fill a key role in a nationwide Pharmacy company in Blacksburg, VA. As a Pharmacist, you will be responsible for filling prescriptions, monitoring inventory levels, and ensuring the proper storage and security of drugs, including controlled substances and narcotics.Key Responsibilities: Fill...

  • IT Field Services Technician

    6 days ago

    Blacksburg, Virginia, United States Oldcastle Payroll, Inc. Full time

    Job SummaryOldcastle Payroll, Inc. is seeking an IT Field Services Technician to provide technical support and maintenance for our computer networks and related computing environments. The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing excellent customer service to our end-users.Key...

  • Pharmacist - Healthcare Professional

    2 weeks ago

    Blacksburg, Virginia, United States HealthCare Support Full time

    Pharmacist Job DescriptionWe are seeking a skilled Pharmacist to join our team at HealthCare Support. As a key member of our pharmacy team, you will play a vital role in ensuring the safe and effective dispensing of medications to our patients.Responsibilities:Fill prescriptions accurately and efficiently, monitoring inventory levels and ensuring proper...

  • Pharmacist - Healthcare Professional

    1 month ago

    Blacksburg, Virginia, United States HealthCare Support Full time

    Pharmacist Job DescriptionWe are seeking a skilled Pharmacist to join our team at HealthCare Support. As a key member of our pharmacy team, you will play a vital role in ensuring the safe and effective dispensing of medications to our patients.Responsibilities:Fill prescriptions accurately and efficiently, while maintaining a high level of customer...

  • Tier 2 AV Support Specialist

    1 month ago

    Blacksburg, Virginia, United States Virginia Polytechnic Institute and State University Full time

    Job Title: Tier 2 TechnicianJob Summary:We are seeking a highly skilled and experienced AV Systems Technician to join our team as a Tier 2 Technician. The successful candidate will be responsible for providing technical support and maintenance for our AV systems, ensuring they are functioning properly and efficiently.Key Responsibilities:Provide technical...

  • Surgical Technician Position

    3 weeks ago

    Blacksburg, Virginia, United States TotalMed Allied Full time

    Job Title: Surgical TechnicianWe are seeking a skilled Surgical Technician to join our team at TotalMed Allied. As a Surgical Technician, you will play a vital role in ensuring the smooth operation of surgical procedures.Job Summary:This is a travel Surgical Technician position in Blacksburg, Virginia. The successful candidate will work in a fast-paced...

  • Program Support Specialist

    2 weeks ago

    Blacksburg, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia is seeking a highly skilled and detail-oriented Program Support Technician to join our team. As a Program Support Technician, you will provide technical support to departmental faculty members, conveying programmatic information related to policies and procedures, and working with Lead Admin., faculty, and office staff...