Program Support Assistant

4 weeks ago


Memphis, United States Veterans Health Administration Full time

Summary

The Program Support Assistant (OA) position, is located in Medical Service at the Lt. Col. Luke Weathers VA Medical Center located in Memphis, TN, The position provides assistance to the Chief, Medical Service in providing administrative support to select clinical and administrative programs and areas.

Duties

The Program Support Assistant performs a wide variety of administrative and support tasks associated with maintaining the work of the various programs and sections that comprise Medical Service. The major duties and responsibilities include but are not limited to: TMS administrator, responsible for assigning medical providers assigned mandatory training. Keep track of Medical Service daily suspenses. Pull peer review charts for over 60 professional medical providers. Monitor performance by direct observation of clerks and data gathering on missed opportunities. Conducts prospective reviews to ensure no buildup of patients waiting for new visits, or increases in missed opportunities. Assists with the organizing for scheduled events such as the System Redesign Fair, and/or other related activities. Assists with other initiatives in Medical Service to Include Hematology/Oncology Section and Gastroenterology. Problem solves issues with minimal direction and supervision. Accesses and monitor clinical appointment information, and other VA healthcare statistics through use of VISTA/CPRS and/or other agency computer resources. Collects and provides data which can be utilized for evaluating the effectiveness of advance access practice, including clinic wait
times, and next available appointments for patients. Assist with design and implementation of corrections to meet VA Performance Improvement and Advanced Clinic Access goals. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with customer constructively and appropriately. Work Schedule: Monday - Friday, 0730 - 4:00p
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant / PD038870
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

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