Medical Device

1 week ago


Morrisville, United States bioMerieux Inc. Full time


Description

Position Summary:

Perform preventative maintenance fine tuning and spectral checks of assigned bioMerieux products/systems within the U.S.

Primary Responsibilities:

  • Provide ongoing support of bioMerieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.
  • Assist with coordination and maintaining the routine fine tuning customer schedule.
  • Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
  • Work a flexible schedule to meet customer needs for fine tunings of bioMerieux products/systems.
  • Participate in revenue generation initiatives through promotion of value-added projects and services.
  • Develop problem solving and troubleshooting skills for remote / phone support.
  • Performs all work in compliance with company quality procedures and standards.
  • Perform other duties as assigned.

Education, Skills, & Experience:

  • Associate‘s Degree in technical or life science field with 0 years of experience required OR
    • High School Diploma/GED with 3 years of experience in customer service, medical device, or troubleshooting related military also accepted
  • Customer service and troubleshooting experience preferred.
  • Clinical laboratory experience and/or medical device industry experience preferred.
  • Networking or LIS/LIMS experience preferred.
  • Knowledge of bioMerieux products and Salesforce is a plus.
  • Excellent written and oral communication skills.
  • Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.
  • Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.
  • Proficiency in a variety of computer programs including Microsoft Office Suite.
  • Promotes teamwork and cooperation.

#LI-US





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