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Inside Sales Representative

4 months ago

Downers Grove, United States Compressed Air Advisors Online, Inc. Full time

POSITION SUMMARY

The Inside Sales Advisor is focused on building incredible experiences for our customers. They will demonstrate a genuine interest in how Compressed Air Advisors Online, Inc. can help meet their compressed air needs. ISA’s develop a strong awareness of general services, enabling them to introduce customers to solutions we can provide. ISA’s can present options to customers to make their experience seamless and convenient.

ABOUT THE COMPANY

We are Compressed Air Advisors Online, Inc. We provide an expansive collection of compressed air equipment designed to cater to a spectrum of industries, and we are growing by the day. Our mission is to transform the online industrial air compressor buying experience. We strive to quickly ship premium manufacturers' products utilizing our knowledgeable staff, eliminating the historical stress and confusion when purchasing compressed air equipment. We are Driven and Knowledgeable in our pursuit of seeing every team member reach their personal, professional, and financial goals through our work together. Our core values are the backbone of our business and guide our hiring process: we are Committed to Integrity, Customer Success, and Owning your Decisions.

OBJECTIVES

  • Provide the highest levels of customer service - ensuring prospects and customers enjoy an outstanding experience.
  • Take inbound phone calls and answer chat requests from our website to assist customers with sales and technical questions.
  • Actively listen and learn about prospects and customers and find innovative ways of engaging with them to drive sales.
  • Prepare online and formal quotes for customers and prospects.
  • Be persistent, remain driven, and be positive even when dealing with challenging prospects and customers.
  • Meet sales goals and objectives set by management.
  • Aggressively pursue non-closed leads and follow up on all available leads until the customer invests in the recommendation or asks not to be contacted anymore.
  • Retrieve customer information, set up new accounts, and/or access existing accounts.
  • Meet with the sales manager regularly to evaluate KPIs and explore ways togenerate sales growth.
  • Perform follow-up calls on non-sold leads
  • Process sold paperwork when applicable
  • Attend training to stay current with the specifications of new products and service offerings.

COMPETENCIES

  • Personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions.
  • Have a basic understanding of our compressed air products and services and their advantages and disadvantages to overcome potential roadblocks.
  • Strong computer skills (MS Office)
  • Exceptional customer service skills- must be friendly, approachable and professional
  • Excellent written and verbal communication skills. Proficiency in English.
  • Well-organized with exceptional follow-through abilities
  • Likes working in a performance-based role where your income has a direct impact of your work ethic
  • Ability to build trust and resolve customer concerns
  • Fearless attitude and a hunter mentality
  • Self-motivated and reliable
  • Displays a sense of ownership and urgency
  • Team player with a positive attitude who strives to work with the team to improve constantly.

EDUCATION AND EXPERIENCE

  • High School Diploma or GED required
  • Bachelor’s Degree preferred
  • Drivers License Required
  • Minimum 1 year air compressor experience required

PHYSICAL REQUIREMENTS

  • Ability to spend prolonged periods standing, sitting, or walking
  • Must be able to lift at least 50 lbs.
  • Work in high or elevated places

COMMITMENT TO DIVERSITY

As an equal-opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, or nationality. Origin, gender, gender identity, sexual orientation, or disability, and actively foster. inclusion in all forms, both within our company and across interactions with clients, candidates, and partners.