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IT Technician 1

3 months ago

Richland, United States Pacific Northwest National Laboratory Full time

Responsibilities



Diagnosing and resolving problems in response to customer reported incidents Developing and maintaining problem tracking and resolution databases Installing, configuring, troubleshooting, and maintaining customer hardware and software Developing and managing customer service performance requirements Providing customer training; and Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services
Qualifications

Minimum Qualifications:

Technical Institute Graduate (TIG)/ AA or higher -OR- High school diploma/GED and 2 years of relevant experience

Preferred Qualifications:

Demonstrated experience in managing enterprise desktop and environment Experience installing and troubleshooting operating systems, device drivers, and software applications Experience with Windows and Linux operating systems Experience with office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access) Experience with VMware desktop management and virtualization products Technical certification such as CompTIA Sec+, Cisco CCNA, CompTIA Network+ or (ISC)2 SSCP Ability to prioritize and manage multiple tasks and priorities Exceptional communicator with both technical and nontechnical audiences Strong interpersonal skills with ability to collaborate effectively in cross-functional teams Experience providing customer service and technical support, both on-site, remote and via the telephone Demonstrated troubleshooting and creative problem-solving ability Customer service oriented and approachable; and Able to deliver results with highest level of professionalism and integrity. Active Federal DOE Clearance
Hazardous Working Conditions/Environment

Not applicable. 


Additional Information

This position requires the ability to obtain and maintain a federal security clearance. 

Requirements:

U.S. Citizenship Background Investigation: Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter in accordance with 10 CFR 710, Appendix B. Drug Testing: All Security Clearance positions are Testing Designated Positions, which means that the candidate selected is subject to pre-employment and random drug testing. In addition, applicants must be able to demonstrate non-use of illegal drugs, including marijuana, for the 12 consecutive months preceding completion of the requisite Questionnaire for National Security Positions (QNSP). 

Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy until non-use of illegal drugs, including marijuana, for 12 months can be demonstrated.


Testing Designated Position

This position is a Testing Designated Position (TDP). The candidate selected for this position will be subject to pre-employment and random drug testing for illegal drugs, including marijuana, consistent with the Controlled Substances Act and the PNNL Workplace Substance Abuse Program.