Information Desk Clerk- Sunnyview- PT Mixed Shift
1 week ago
Part timeShift:
Rotating Shift
Description:
Information Desk Clerk- Sunnyview- PT Mixed Shift
We are currently seeking an Information Desk Clerk to join our team. As an Information Desk Clerk, you will be the first point of contact for patients, visitors, and staff, providing essential information and assistance. Your exceptional communication skills and friendly demeanor will contribute to creating a welcoming and helpful environment for all individuals entering the hospital. This position requires the ability to multitask, handle inquiries efficiently, and always maintain a professional and courteous attitude.
Responsibilities:
- Greet and welcome patients, visitors, and staff as they enter the hospital.
- Provide accurate and up-to-date information regarding hospital services, departments, and directions.
- Assist patients and visitors in locating their desired destinations within the hospital.
- Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate departments or personnel.
- Maintain a neat and organized information desk area, ensuring that brochures, maps, and other informational materials are readily available.
- Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly.
- Handle complaints or difficult situations with professionalism and empathy, escalating matters to the appropriate individuals when necessary.
- Maintain confidentiality and adhere to privacy regulations when handling patient information.
- Stay updated on hospital policies, procedures, and safety protocols.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds.
- Proficiency in using computer systems and basic office software.
- Exceptional problem-solving skills and the ability to remain calm under pressure.
Pay Range - $16.70- $20.36
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location."
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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