Operations Support
2 weeks ago
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Are you ready to embark on a customer service journey that not only satisfies your passion for helping others but also paves the way for a promising career?
You will work in-person in our La Grande Branch. This not a remote position. La Grande is located in Eastern Oregon. Learn more about La Grande,
Bilingual Encouraged
While this position does not require bilingual language skills, there is a need in the communities that we serve, and all are encouraged to apply.
Oregon Department of Human Services (ODHS), A place to belong and make a difference
When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more
What you need to qualify
Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
College-level courses may be substituted for the experience on a year-for-year basis. (Associate's degree in any of the listed areas substitutes for 18 months of experience. Bachelor's degree substitutes for three (3) years of experience. Master's degree substitutes for four (4) years of experience. Doctorate degree substitutes for five (5) years of experience.)
Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.
We are unable to accept additional information after the posting deadline.
Essential attributes
We are looking for candidates with:
Front desk/reception experience that has delivered excellent customer service and demonstrated excellent communication skills working with the public, coworkers, and managers.
Experience explaining complex rules, regulations, or procedures (technical information) in a non-technical way to people of diverse backgrounds and situations.
Experience processing, entering and/or verifying detailed data with a history of high accuracy.
Experience eliciting information from customers or applicants necessary for eligibility of programs or services.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘
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