Branch Operations Support

2 weeks ago


La Grande, United States State of Oregon Full time
Job Description: Begin your career with our La Grande Customer Service Team and expand your horizons across District 13 We're looking for a Branch Operations Support who is willing to travel and become a part of our Self Sufficiency Office team.

Special Note: This is a traveling position based in La Grande and will travel throughout the district to provide in-person coverage in the other offices as needed. District 13 has offices in Baker, Union, and Wallowa Counties.  

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you like an opportunity at a career that is both rewarding and provides opportunity for growth? If you enjoy providing excellent customer service and have experience with a high volume of paperwork, this could be the career move for you.

Bilingual Encouraged

While this position does not require bilingual language skills, there is a need in the communities that we serve, and all are encouraged to apply.

This is a traveling position based in La Grande and will travel throughout the district to provide in-person coverage in the other offices as needed. District 13 has offices in Baker, Union, and Wallowa Counties. 

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

What you need to qualify

  • Two years of experience either interviewing to obtain personal or technical information or substantial people contact. 

  • This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

  • College-level courses may be substituted for the experience on a year-for-year basis. (Associate’s degree in any of the listed areas substitutes for 18 months of experience. Bachelor's degree substitutes for three (3) years of experience.)

  • Must have a valid driver's license and acceptable driving record.  For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation. 

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We cannot accept updated or additional materials after the posting deadline, please ensure your materials are current and complete.

Essential attributes

We are looking for candidates with some of these soft or technical skills:

  • Front desk/reception experience that consistently has delivered excellent customer service and demonstrated excellent communication skills working with the public, coworkers, and managers.

  • Experience eliciting information from applicants/recipients for a program or services.

  • Experience explaining complex rules, regulations, or procedures (technical information) in a non-technical way and working supportively to people of diverse backgrounds and situations.

  • Experience processing, entering and/or verifying detailed data with a history of high accuracy.

  • Experience successfully working independently, as well as in a team environment.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.  

Your duties at a glance

As an employee working in the (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. 

As Branch Operations Support, you will:

  • Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

  • Support the infrastructure of the office by supporting the day-to-day operation.

  • Work with Oregonians to support the online Oregon Eligibility system, for SNAP, TANF, and ERDC and Medicaid, by phone or/and in person to resolve any questions or concerns.

  • Assisting Oregonians through a trauma informed lens.

  • Provides financial desk responsibilities as assigned.

  • Supports the business support functions within the office.

Working conditions

  • Travel is a requirement for this position. As needed, this position provides in-person coverage to the other offices in the district.

  • Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress. 

  • Experience high volume of computer work, using various computer programs in a fast-paced team environment.

  • Priorities and procedures may change daily and requires the ability to be flexible in application of procedures. 

  • This position works in the store front office and is not a remote position.


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