Operations Support Representative

3 weeks ago

Shreveport LA, United States Automatic Payroll Systems Inc. Full time

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are on the grow again and searching for a Client Support Representative . The Client Support Representative is a client facing position responsible for servicing and managing client accounts by interacting with clients to provide product, system and services support.

Provide product, system and services support to clients
Documentation of client related issues received via call, email or chat using the department ticketing system.
Responding to tickets received according to departmental policy and procedure.
Adhere to established client communication policy and procedures
Following response/resolution policy and procedure
Mentor responsibilities, as assigned by individual, to assist in the Account Managers (in Training) through Level 1 progression is achieved.
Bachelor's degree in related fields preferred.
Three plus years of experience in payroll, HR systems support, or relative technical account support and management preferred.
Strong technical knowledge – knowledge of software, programs, systems.
Strong planning and organizing skills and attention to details.
Strong ability to manage multiple projects and tasks and meet deadlines.
Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
~ Short Term Disability (short term disability paid at 100% by APS for employee)
~ Long Term Disability
~ 401(k) for Retirement (eligible after 30 days of employment; Holiday paid time off

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