Resident Field Technician

1 week ago

Kent, United States Modern Machinery Full time
Job Description

Modern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Resident Field Service Technician to live in and service our customers in Snohomish, Whatcom, and Skagit counties. Candidates must be well established in the heavy equipment repair and maintenance industry with at least five years of experience operating a field service truck.

The hourly pay range for this position is: $32.00 to $54.00

Responsibilities

As a Resident Field Technician, you will report to the Service Manager in our Kent, WA branch, or their designee.
  • Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
  • Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals.
  • Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
    • Operate equipment as needed to assist in locating and diagnosing the failure.
    • Utilize hand and power tools and electronic diagnostic equipment.
    • Read and interpret complex hydraulic and electrical schematics.
    • Perform diagnostic testing and tuning of equipment.
    • Have the experience and ability to determine the extent of the repair and the corrective action required.
  • Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
    • Adhere to any additional customer requirements, safety related and otherwise when working on a customer's site.
  • Assess parts to determine the cause of failure and/or their reusability.
    • Communicate with parts department personnel to order the necessary parts required to complete repair(s).
  • Perform assignments in a variety of environments, including the field, on customer's sites and in the shop.
  • Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
    • Effectively communicate to the customer the machine's problem, the intended plan for repair and provide status updates throughout the repair process.
    • Establish strong customer relationships.
    • Work well under pressure and within deadlines while maintaining a positive attitude.
  • Ensure the assigned field service truck is appropriately maintained and kept clean.
  • Complete and submit assigned work order reports, time entry and, when appropriate provide additional documentation as required of the job performed (i.e. oil samples) on company provided laptop daily.
    • When appropriate compile any additional documentation necessary for completeness.
  • Assist other technicians on large repairs or projects.
  • Attend and participate in appropriate training(s).
  • Perform other duties as requested by the Service Manager or Supervisor.
The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

Qualifications
  • Must demonstrate troubleshooting and analytical problem-solving skills.
  • Respond to all customer requests courteously, professionally and in a timely manner.
  • Ability to work well with minimal supervision.
  • Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
  • Must have excellent time management skills.
  • Must be able to work well independently or with others in a team environment.
  • Must be able to work well under pressure, within deadlines while maintaining a positive attitude.
  • Must be reliable, honest and have a strong work ethic.
  • Must be able to communicate effectively verbally and orally with customers and co-workers.
  • Ability to perform other job-related duties as assigned.
  • Must be able to lift 75 lbs.
Education and Experience:
  • High School Diploma or equivalent.
  • A two or four-year technical degree as it relates to the heavy equipment industry is preferred.
  • Class A or B CDL required.
  • Must be experienced with accurately using an ELD and maintaining compliance with DOT hours of service.
  • Hydraulic, engine, electrical troubleshooting and repair.
  • Ability to read and interpret complex electrical and hydraulic schematics.
  • Preferred experience working on mining and construction drills.
  • Prior dealership experience is beneficial.
  • A minimum of five years of verifiable experience repairing heavy equipment in a field service truck. Experience with Komatsu as the primary equipment line is preferred, all others may apply.
  • Computer proficiency using Microsoft Office products and electronic service information systems.
Pre-Employment Testing:
  • This is a safety sensitive position subject to pre-employment testing, including cannabis.

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