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Staff User Experience Designer

5 months ago

West Chester, United States GE Renewable Energy Power and Aviation Full time
Job Description Summary

Colibrium Additive, a GE Aerospace company, is seeking an experienced Product/UX Designer with exceptional UX Research skills to join the Software organization. The software we create forms an ecosystem within and around our metal additive manufacturing (aka 3D printing) machines, which utilize various methods of processing metal powders to realize innovative new part designs and help change the world for the better. The design work involves a variety of interesting challenges, including (but not limited to): multiple usage modalities (desktop and touchscreen / industrial HMI); complex geometry visualization; advanced material physics; safety-critical industrial settings; and multi-national regulations. The incumbent experience design team is passionate about continuous improvement and helping customers be successful with innovative technology, and has recently initiated an ambitious, multi-year objective to integrate user experience throughout the product development lifecycle. Like all GE Aerospace companies, our work prioritizes safety, quality, delivery, and cost (always in that order). The perfect candidate should be an ardent student of problem-solving methodologies with the demonstrated ability to navigate complex, ambiguous problems at both strategic and tactical levels.

Job Description

Role and Responsibilities

The successful candidate will:
  • Contribute to definition of UX research objectives
  • Propose effective UX research activities and methods to achieve objectives
  • Plan and conduct UX research activities; lead/guide others who may contribute
  • Analyze UX research data and synthesize findings; lead/guide others who may contribute
  • Communicate UX research findings to stakeholders
  • Propose design or product solutions based on UX research findings; influence change
  • Propose future UX research; contribute to UX research plan
  • Coach and mentor others about effective UX research
  • Research and evaluate emerging design, technology, and industry trends; champion new ideas as appropriate
  • Report to the Sr Director of Software Experience Design


Required Qualifications
  • Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering, and Math)
  • 8 plus years' experience conducting qualitative UX research activities, such as ethnographic studies and usability testing, and creating UX research artifacts
  • 5 plus years' experience planning UX research activities and communicating UX research artifacts, findings, and recommendations to stakeholders


Desired Qualifications
  • Experience or familiarity with metal additive manufacturing strongly preferred
  • College degree or professional certification in Human Factors, Ergonomics, Industrial Engineering, Experience Design, or similar/equivalent strongly preferred
  • Experience or familiarity with CAD, CAM, CAE, PLM, MES or related digital manufacturing/engineering technologies preferred
  • Deep knowledge of UX research methods and supporting tools
  • Mature active listening skills, and the ability to diffuse tense collaboration and decision-making situations in teams
  • Ability to keep participants focused on task and end process, ensuring full participation
  • Demonstrates how UX provides solutions for internal/external customer challenges
  • Experience using root cause analysis to identify, correct, and/or eliminate the cause(s) of a problem, as well as the problem itself
  • Ability to create an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole
  • Ability to guide various stakeholders through the design thinking process to frame a project
  • Demonstrates detailed knowledge of business operations and strategic direction
  • Sees patterns within industry activities and behaviors
  • Ability to create, analyze and manage projects that provide direct business benefit
  • Mastery of Agile/Lean UX methodologies
  • High attention to detail and extremely strong written and verbal communication skills


Additional Job Description

Additional Information

Compensation Grade

LPB1

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: No