Training Specialist

1 month ago

Helena, United States State of Montana Full time
Training Specialist-(24142477)

Division Overview:

Motor Vehicle Division’s (MVD) mission is to identify and promote efficient, cost-effective programs that benefit the interests, safety, and well-being of Montana citizens.This occurs through licensing, registering, and regulating the motoring activities of the public.MVD is a critical statewide division responsible to the citizens of Montana.Dedicated staff are committed to public safety through their service, teamwork, and innovation.MVD has offices across the state, as well as over 60 partner locations.MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future.If you would like to “Drive Customer Service” with MVD, find out more at .

Job Overview :

This position is a Training Specialist for the Motor Vehicle Division of the Department of Justice. The position acts as a business process expert to: perform business process analysis, assist in the development, design, integration, and implementation of division training programs, audit training processes and activities, write system release notes, and conduct system testing and research. 

This position reports to the Vehicle Services Division Bureau Chief.

Minimum Qualifications:

Bachelor’s degree 2 years training, teaching or related field Other combinations of education or experience may be substituted

Knowledge, Skills and Abilities:

Advanced knowledge of business operations management, personnel management practices, customer service models and techniques, and the ability to make timely decisions regarding business operations. Extensive knowledge and skill to operate a computer, tablet, and multiple software applications; has a basic understanding of network systems; knowledge in the use of general office equipment including printers, fax, scanners, and phones. Working knowledge of federal and state regulations for driver licensing and identification card issuance, organ donor, motor voter, and traffic laws. Ability to create and maintain strong, professional internal and external relationships. Ability to communicate effectively to resolve complex customer service and driver related issues, including the ability to recognize when additional assistance is needed. Exhibits a strong ability to manage in person and remotely. Exhibits strong decision-making skills, independently and in partnership with the team, and takes responsibility for decisions made. Displays a high degree of professionalism and integrity.

Special Instructions :

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to, an evaluation of the résumé, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Successful applicant(s) will be subject to:

Criminal History Fingerprint / Name-based Check Driving History 

HOW TO APPLY:

.

Tip: When attaching your resume, you must mark the attachment as a “Relevant File”.

Your Résumé: Please include all work experience as well as job duties that demonstrate your qualifications for this position.Include dates of employment (month & year- start & end) and the reason you left each job.

A complete online state application is not required. To initiate an application, attach the résumé to be considered for this position.Failure to attach résumé will result in an incomplete application that will not be considered further.

Only electronic applications will be accepted.Materials submitted but not requested will not be considered in the selection process.

All documents for Veteran or Disability preference must be received or date stamped by the closing date.Please submit preference documentation to Terri Christianson at via .

To request an accommodation with the application process, please contact the HR office.

Your service is rewarded with competitive compensation and generous

Medical, dental and vision coverage Retirement plans  Generous paid vacation, sick and holidays Pre-tax Flexibility Spending Accounts Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the .

This Organization Participates in .

Minorities are under-represented in this position and are encouraged to apply.

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