Administrative Specialist

1 month ago

Shawnee, United States State of Kansas Full time

Employment Benefits

In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:

Health Insurance including medical; dental; vision (plus optional partner/dependent coverage at reduced cost) Creation of and contribution to your, personal KPERS defined Retirement benefit 9-10 paid, annual holidays 12 paid, annual vacation days 12 paid, annual sick days 1 paid Discretionary Day Your personal life insurance policy equal to 150% of your starting salary

*This benefits package represents additional annual compensation.

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Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose

Monitors the Web and Fax queues for reports of children in need of care or suspected child or adult abuse/neglect/exploitation, reviews all information provided by the reporter, completes a priority assessment to determine the urgency of the report, and documents the priority level by using the designated procedure.
Handling inbound calls from customers, listening to customers’ needs or issues regarding the reporting process. Providing helpful solutions to their problems or requests for notification letters. Provide accurate answers to their queries and concerns. De-escalating situations involving dissatisfied caller, offering patience, assistance, and support. Guide callers through troubleshooting and navigating the hotline website.
Maintains databases concerning internal and external entities that must receive notification of reports received by KPRC, manually sends reports to entities that must receive notification of reports received by KPRC, manually sends letters to reporters that have requested notification of reports made to KPRC, and maintains documentation of requests made and completed by reporters who want letters sent regarding reports made to KPRC.
Maintaining database records to ensure accuracy of participant records. Assists with KIPS data cleanup by following a step-by-step guide that eliminates duplicate people records.
Attend trainings, conferences with supervisor and unit meetings. Assist in preparing training packets for new and existing staff. Complete additional projects, or assignments and assist in training new staff as requested by supervisor. Completes other administrative duties upon request.

View the full position description:

Qualifications

**Education: High School Diploma

Minimum Qualifications:

Two years of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency. This employee must have the ability to communicate clearly in person, by phone and in writing. The employee is expected to have the ability to apply proper interviewing techniques, knowledge and application of ethical standards, principals. The employee must be able to develop cooperative and satisfactory contacts with the general public, collaterals, and other professionals.

Post-Offer, Pre-employment Requirements :

Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment. Tax Clearance: If offered a position of employment, a valid/current Kansas Tax Clearance Certificate must be submitted. Visit the KDOR Tax Clearance Request Information page for more information.

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