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Retirement Specialist Supervisor.

1 month ago

Atlanta, United States GeorgiaGov Full time

This requisition is only accepting applications who are current ERSGA employees at this time.

Job Title:Retirement Benefits Specialist Supervisor

Division: Member Services

Job Profile Summary

Job Responsibilities & Performance Standards

Sets challenging but attainable goals and objectives for staff; provides coaching, feedback, and support to meet such goals and objectives, adhering to performance standards. Provides coaching and guidance on career development. Understands and is capable of administering agency policies and procedures. Supervises and plans work of assigned staff, providing direction as necessary. Supervises the administration of the retirement system, including complex benefit calculations and the benefits process lifecycle (service purchases, refunds, estimates, retirements, and deaths), ensuring accuracy and timeliness. Processes and QC's retirement system transactions. Plans, organizes, and delivers member retirement education in-person, over the phone, and electronically. Acts as an initial point of escalation for all processes With minimal supervision, maintains processing manuals to ensure quality and consistency, in compliance with federal and state regulations and guidelines, and adhering to established policies, procedures, and controls. Delivers internal training, monitors work quality, and ensures timely completion for assigned processes. Assists with the testing, maintenance, and update of the retirement system (PARIS) and processes. Suggests process improvements and assists with their implementation. Compiles and prepares reports. Successfully builds relationships and works with employees at all levels internal to the agency and across the state.

Technical Competencies Required for Job

Regulations, Laws, and Plan Provisions

§Monitors the application of regulations, laws, and plan provisions in processes, policies, and procedures related to benefit processing

§Ability to train others on regulations, laws, plan provisions and policy changes

Benefits Administration

§Ability to independently process transactions for all stages of ERSGA membership, including but not limited to, Estimate, Service Purchase, Retirement, Disability and Death

§Ability to monitor and distribute work items based on staff ability and capacity

§Ability to audit, review, and approve (QC) benefit administration processes

§Ability to perform Payroll Verifications and Service Corrections

§Ability to identify and resolve exception processing using various resources

§Ability to maintain and deliver training on benefit administration processing manuals

§Acts as an initial point of escalation for benefit administration processes

Operations Management

§Ability to work within and across divisions to accomplish goals

§Ability to manage projects and develop effective project plans

§General knowledge of GA Government / ERSGA position / relationships

Pension Software

§Advanced knowledge of pension software requirements and capabilities

§Proactively seeks opportunities to improve / enhance existing pension software

Computer / MS Office

§Working knowledge of MS Office

§Ability to use Excel formulas and tables for data manipulation and reporting

§Ability to export data from PARIS (or similar pension software) into Excel

§Proactively seeks ways MS Office can be used to improve efficiency

Statewide Core Behavioral Competencies Required for Job

Advanced Level Competencies

Accountability

Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency and State to maintain the public’s trust

Customer Service

Understands that all State employees have external and/or internal customers that they provide services and information to; honors all of the State’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service

Results Orientation

Consistently delivers required business results; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards and meets deadlines; maintains focus on Agency and State goals

Teamwork and Cooperation

Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others

Proficient Level Competencies

Detailed knowledge, understanding, and application of the competency required to be successful in the job; Ability to handle non-routine problems and situations; Requires minimal guidance or supervision / works independently; Consistently demonstrates success in the competency; Capable of assisting others in the application of the competency.

Judgment and Decision Making

Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia

Talent Management

Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles

Additional Behavioral Competencies Required for Job

Advanced Level Competencies

Communication

Conflict Management

Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed

Flexibility

Organizing

Able to keep projects moving toward completion; able to keep track of many things that must be done within a given timeframe; able to act according to priorities; able to balance workload demands

Professional Development

Demonstrates a commitment to professional development by proactively seeking opportunities to develop new capabilities, skills, and knowledge; acquires the skills needed to continually enhance his/her contribution to the State and to his/her respective profession

Teaching Others

Additional Behavioral Competencies Required for Job

Proficient Level Competencies

Detailed knowledge, understanding, and application of the competency required to be successful in the job; Ability to handle non-routine problems and situations; Requires minimal guidance or supervision / works independently; Consistently demonstrates success in the competency; Capable of assisting others in the application of the competency.

Creativity and Innovation

Applies creative problem-solving skills to his/her work to develop solutions to problems; recognizes and demonstrates the value in taking “smart” risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas

Cultural Awareness

Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect

Initiative

Proactively identifies ways to contribute to the State’s goals and missions; achieves results without needing reminders from others; identifies and takes action to address problems and opportunities

Negotiation and Influence

Problem solving

Project Management

Team Leadership

Work Environment

This is a general office environment consisting of cubicle desk space. Ambient room temperatures, lighting and traditional office equipment are provided as found in a typical office environment.

Physical Demands

ERS Preferred Qualifications

Bachelor’s degree and Seven years of progressively responsible experience in a directly related field, or an equivalent combination of education and experience, two of which as a lead worker .

Statewide Entry Qualifications

Bachelor's degree in business, accounting, or finance from an accredited college or university and seven (7) years of job-related experience which includes two (2) years of experience as a lead worker, team lead, or supervisory role; or Two (2) years of experience at the lower level Retirement Specialist 2 (FIT072) or equivalent position.

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