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Production Support

2 months ago

Alexander City, United States Meta Force Technology Staffing LLC Full time

JOB TITLE: Production Support Analyst

LOCATION: 100% Remote

DURATION: 2 Years

No C2C No H1b/OPT/CPT MUST BE USC GC Only

CLIENT : Fannie Mae

START DATE: 2 Weeks

DUE DATE: 24 48 Hours

Location: Remote (must work EST hours)

** Must take periodic 24x7 Primary oncall responsibilities. (Rotating schedule about every 68 weeks with other team members includes evenings and weekends.)**

ADDITIONAL DETAILS:

  • Level 2 production support team supports several assets including single signon asset for internal and customer authorizations/authentications also support some identity management assets
  • Oncall portion: they will rotate 24/7 shifts once every 7 weeks will be paged anytime (will work their regular schedule but be oncall 24 hours schedule may be flexible to accommodate extra hours worked may go into OT)
  • Most of the team is working on a big upgrade that is about to take place planning tasks
  • They will help with setting up monitoring and alerts following up on troubleshooting items and incoming issues
  • Interview process: Michael and 12 other team members will ask technical questions 3045 minutes may complete a shorter 2nd round if they are between candidates

REQUIRED SKILLS:

  • Pingidentity or some identity management product
  • Experience with authentication identity management and authorization
  • AWS background
  • Oncall support / primary support
  • Bachelors degree

The client is seeking a production support analyst to support their Level 2 Production Support team. We provide technical support to internal and external customers of Fannie Maes identity and access management shared services. These shared services are used by other Fannie Mae customerfacing applications to manage the identity of their customers and provide authentication and authorization services.

Our primary responsibilities include:

  • Providing 24x7 support and responding to any customer requests or systemgenerated notifications.
  • Troubleshoot issues and recommend solutions to restore service.
  • Must take periodic 24x7 Primary oncall responsibilities. (Rotating schedule with other team members)
  • Represent the team on calls with customers and the Enterprise Command Center.
  • Support upgrades and ongoing maintenance for multiple applications both onprem and in the AWS cloud.
  • Provide support to L3 engineering teams. Assist with testing and infrastructure maintenance. Help coordinate release activities including customer communication and deployment support.
  • Contribute to and lead ongoing project work related to enhancements and automation of processes

Experience:

  • 23 years AWS experience
  • On Call support experience
  • Experience with authentication identity management and authorization
  • Must have good communication skills
  • Bachelors Degree
  • Understanding of application and architecture in AWS
  • FNMA experience is a nice to have
  • Familiarity with Duo and PING is a plus