IT Infrastructure Support Specialist

3 weeks ago


Alexander City, Alabama, United States CEVA Logistics Full time

CEVA Logistics is a global leader in the logistics industry, providing innovative supply chain solutions to connect people, products, and providers worldwide. As an IT Infrastructure Support Specialist, you will play a critical role in ensuring the stability and reliability of our IT network infrastructure.

Key Responsibilities:

  • Implement, maintain, and support IT network infrastructure/solutions to contribute to a first-class IT Management Service for our operations.
  • Diagnose, troubleshoot, and resolve system issues and/or respond to outages.
  • Manage, research, and resolve complex end-user escalation incidents.
  • Test and perform upgrades and patches to installed operating systems and software.
  • Develop plans, schedules, and requirements for deployment of systems.
  • Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs.
  • Work with Office of Information Security to monitor threats, alerts, and security vulnerabilities for Installed systems; implement response plan for various types of threats and attacks.
  • Create and maintain system documentation of processes, procedures, plans, and configurations.
  • Manage and maintain hardware inventory of network switches and other devices.

Requirements:

  • Associates degree preferred, in IT Management, Supply Chain Management, or comparable experience in the logistics industry.
  • ITIL Foundation
  • Strong expertise within functional domain or technology.
  • Good analytical and problem-solving skills
  • Pre-employment drug screen required
  • Pre-employment background check
  • Able to communicate effectively in English language both orally and in writing
  • Able to communicate effectively in local language both orally and in writing
  • Able to resolve conflicts
  • Excellent client-facing and collaboration skills
  • Ability to work on won initiative
  • Excellent team leader and networker
  • Relevant technical or management qualifications (CCNA/Prince/ITIL etc.)

What We Offer:

  • Medical, Dental, Vision Available Upon Start Date
  • Employer Matched 401 (K)
  • Paid Time Off (PTO)
  • Tuition Reimbursement & Career Development
  • A Company Culture Rich in our Vision and Values with an Open-door Policy
  • Company Observed Holidays
  • Discount Programs that include Wellness, Technology, Retail, and more

About Tomorrow:

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.



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