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Social Services Investigations Supervisor

3 months ago

Hartford, United States State of Connecticut Full time

Introduction

Are you a current employee of the Department of Social Services who is looking to move into a supervisory role? Do you have seven (7) years of experience in investigation of real and personal assets related to child support obligations? If so, we have an excellent opportunity for you to join our team as a Social Services Investigations Supervisor – Child Support

The , Department of Social Services () – Central Office – is currently recruiting for a in Hartford, CT.

Position Highlights: PCN 34323

Full-time | 1st Shift | Hybrid Monday – Friday 8:00 AM – 4:30 PM

What we can offer you:

View our new page Professional growth and paid professional development opportunities. A healthy to all employees The opportunity to work for a Forbes top company: ‘Forbes’ – State of CT receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule. The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click for more information.

In your role as a Social Services Investigations Supervisor – Child Support, you will have the opportunity to:

Engage in a rewarding career; Showcase your talents in a meaningful role; Thrive in an exciting environment; Provide support to a division that is passionate about the work they do; Make a difference in the public sector; Work together in a collaborative team environment.

Department Overview:

The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options. Follow us on twitter and see what we are all about

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.

FOR ASSISTANCE WITH APPLYING:

Please or our Applicant Tips on How to Apply

To Apply:

In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application. For current state employees, salary calculations are not necessarily comparable from one of the three branches of government (i.e., Executive, Legislative, Judicial) to the other. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applications may be considered. Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Ensure that your application is complete and detailed before submitting it. In order to comply with , the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.

Important Next Step Information for After You Apply:

Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to . Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Revised Master Application Tutorial: . Read through this helpful link to .

Connect With Us:

If you have any questions pertaining to this recruitment, please contact Rocky Young at and reference the recruitment number.  Follow the State of Connecticut on .

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to the enforcement of Child Support obligations.

EXAMPLES OF DUTIES

Schedules, assigns, oversees and reviews the work of staff; Provides staff training and assistance including identifying, planning and implementing training; Conducts performance evaluations; Determines priorities and plans unit work; Establishes and maintains unit procedures; Develops or makes recommendations on development of policies and standards; Acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures; Prepares reports and correspondence; Consults with and directs staff in difficult, unusual and/or complex case resolution; Monitors and coordinates performance of local cooperative agencies; Implements personnel policies and procedures; Prepares unit corrective action plans to comply with quality review procedures; Participates in court proceedings when necessary; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; and ability to interpret and apply relevant state and federal laws, statutes and regulations; public assistance programs concerning children and the financial obligations related to these programs; investigatory methods and techniques; economic, social and health problems affecting family security; property ownership, personal finances, paternity and child support issues; court procedures, legal terminology and related legal instruments; Knowledge of personnel policies; Considerable problem solving skills; interpersonal skills; oral and written communication skills; Considerable ability to understand and interpret financial and legal documents; negotiate settlements with legally liable party; Ability to utilize computer software and systems; Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in investigation of real and personal assets related to child support obligations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations.

NOTE: For state employees this experience is interpreted at the level of a Social Services Lead Investigator-Child Support.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
For state employees one (1) year of experience as a Social Services Lead Investigator (Child Support) may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

Experience in a lead role with responsibility for communication, training, and leading other employees on a team on behalf of a supervisor or manager. Experience with child support, paternity and support establishment, preparation of court cases, review of court orders, and review of income and assets. Experience applying federal and state regulations and statutes in establishing and enforcing child support orders. Experience with analyzing and recommending solutions to complex child support problems Experience researching, gathering detailed data, and drafting complex correspondence and reports Experience processing tax offsets, refunds, and executing liens Proficient in use of the Connecticut Child Support Enforcement System (CCSES) 

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Overview

Employee Benefits As a State of Connecticut employee you may be entitled to a host of benefits that are not only attractive, but also may be portable should your career bring you to other avenues of state service. From 13 paid holidays to accruing vacation time, being a State of Connecticut employee not only gives you the opportunity to make a difference in someone’s life, but the time to enjoy your own. Listed below are just some of the benefits the State of Connecticut offers depending on the position you hold: Health & Dental Insurance Accrued Vacation, Personal and Sick Leave (Subject to the appropriate bargaining union contract or state statute and regulations.) Retirement Plan Group Life Insurance Supplemental Benefits Voluntary Defined Contribution Plans Flexible Spending Accounts (Dependent Care Program, Medical Flexible Spending, and Qualified Transportation) Supplemental Benefits Programs (Auto and Home Insurance, plus Short and Long Term Disability) Life Insurance State of CT Tuition Reimbursement Program Holidays