Customer Service Representative

2 weeks ago

Nashville, United States The General Full time
Job Description Summary
You will report to a Customer Service Manager and participate in required training activities and learn product and system knowledge necessary to respond to auto policy-related inquiries received from agents, agency staff, operations and customers. You will focus on providing outstanding, customer service while working diligently to meet customer needs. You will strive to resolve on first call, with minimal effort required on the part of the customer thus providing the most customer value. You will be fluent in English and Spanish.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. For this reason, you should live proximate to one of the locations listed below:

Madison, WI 53783; Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

The starting pay is $23.00/hour and the start date is November 11, 2024

Mandatory training will be held virtually for the first 6 weeks of employment. The hours during training are Monday-Friday 9am-6pm CST. No time off can be taken during training.

Normal business hours are Monday-Thursday 7am-9pm CST, Friday 7am-8pm CST, and rotating Saturday 8am-4pm CST. Once training is finished your schedule will align to one of the following schedules:

Monday-Friday 11am-8pm CST, rotating Saturday 8am-4pm CST
Monday-Thursday 12pm-9pm CST, Friday 12pm-8pm, rotating Saturday 8am-4pm CST

While not required to be considered for this role, if you currently have an active Property & Casualty license, you will receive a bonus of $250.00.

#LI - Remote

Position Compensation Range:

$23.00 - $30.76

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities
  • You will develop knowledge of systems and several application trainings associated with policy processing.
  • You will respond to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision.
  • You will attend training and obtain licenses to acquire skills needed to transition to next level.
  • You will provide input on process Improvement ideas for customer and agent support processes.
  • You will follow procedures and continuous process improvement standard work.
Specialized Knowledge & Skills Requirements
  • Demonstrated experience providing customer-driven solutions, support or service.
  • Demonstrated written and verbal communication skills
  • Demonstrated typing/keyboarding skills (30 wpm)
  • Demonstrated experience with various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
  • Demonstrated math skills (multiplication, division, addition, subtraction).
  • Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.

License
* Property & Casualty (P&C) License preferred but not required

Travel Requirements

  • Up to 10%.

Physical Requirements

  • Work that primarily involves sitting/standing.

Working Conditions

  • Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-MS2

  • Customer Service Representative

    1 month ago

    Nashville, Tennessee, United States Pacific Advisory Service Full time

    Job SummaryAs a Customer Service Representative at Pacific Advisory Service, you will play a vital role in ensuring seamless customer experiences. Your excellent communication skills, both written and verbal, will be essential in coordinating with customers and the moving team to complete necessary documents and prepare shipments.Key Responsibilities•...

  • Customer Service Representative

    3 months ago

    Nashville, United States Terry's Service Center Full time

    We have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality individuals to join our successful team. This position requires someone that understands the importance of strong relationships with their customers and co-workers....

  • Customer Service Representative

    2 months ago

    Nashville, United States Nashville International Airport Full time

    The Customer Service Representative (Information Center) is responsible for assisting customers at BNA. Our customer service representatives provide information on the services available at the airport and wayfinding. Other responsibilities include B Customer Service, Customer Service Representative, Representative, Operations, Retail, Information

  • Customer Service Representative

    2 months ago

    Nashville, United States Hankook Tire America Full time

    Responsible for customer service functions for select key accounts. Process orders and review inventory relative to customers' needs. Acts as liaison to SCM team to achieve optimum fill rates. Provide support to director and manager pertaining to sal Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Reports

  • Customer Service Representative

    2 days ago

    Nashville, United States Loews Hotel & Resorts Full time

    Duties. Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices. Strengthens brand loyalty by providing excellent service delivery consistent with that provided by our teams at the Customer Service Representative, Customer Service, Representative, Accounting, Retail, Hotel

  • Customer Service Representative

    4 months ago

    Nashville, United States PrideStaff Full time

    We are looking for an experienced enthusiastic Customer Service Representative for a great company here in the Nashville area. Great hours and pay Customer Service Representative - Monday- Thursday 6:30am- 3:00pm. -Friday- 6:30-1:30pm. -Quick books experience preferred- will train if no experience - Outlook experience - Customer service discussing online...

  • Customer Service Representative

    4 weeks ago

    Nashville, Tennessee, United States American Leak Detection Full time

    The Customer Service Representative at American Leak Detection is responsible for providing exceptional customer service, scheduling appointments, and dispatching/routing our technicians for daily jobs.As a key member of our team, the Customer Service Representative will help serve our residential, commercial, and municipal customers throughout the Nashville...

  • Customer Service Representative

    3 months ago

    Nashville, United States American Leak Detection of Greater Nashville Full time

    The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits...

  • Customer Service Representative

    3 months ago

    nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    4 months ago

    Nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    3 months ago

    nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    6 months ago

    Nashville, United States JobTarget | Arrow Exterminators Full time

    Arrow Exterminators of Atlanta, GA is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Our administrative representatives enjoy benefits including: generous time off,...

  • Customer Service Representative

    6 months ago

    Nashville, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    2 weeks ago

    Nashville, United States Workwear Outfitters Full time

    Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in...

  • Customer Service Representative

    2 months ago

    Nashville, United States Workwear Outfitters Full time

    Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in...

  • Customer Service Representative

    1 week ago

    Nashville, United States Workwear Outfitters Full time

    Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in...

  • Customer Service Representative

    2 months ago

    Nashville, United States Elettromedia-usa Full time

    Description Elettromedia Corporation, located in Nashville, Tennessee, is looking for a dedicated Customer Service Representative to join our team. We take pride in delivering outstanding service and support to our customers. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by handling inquiries, resolving...

  • Customer Service Representative

    1 week ago

    Nashville, United States Corpay Full time

    Customer Service RepresentativeWhat We Need Corpay is currently looking to hire a Permit & Compliance Customer Service Representative within our Over the Road Compliance Division. This position falls under our NAT line of business and is located in Nashville, TN. In this role, you will be responsible for processing various state, county, and city government...

  • Senior Representative, Customer Service

    6 months ago

    Nashville, United States Cardinal Health Full time

    The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer Customer Service, Representative, Sales Representative, Senior, Order Fulfillment, Operations, Retail,...

  • Customer Service Representative

    1 month ago

    Nashville, Tennessee, United States Advance Financial Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, assisting them with loan applications, and working with team leads to meet and exceed monthly goals.Key...