Customer Service Specialist

2 weeks ago

Pontiac, United States Harvard Resource Solutions Full time

Our manufacturing client is seeking a Customer Service Specialiston a direct hire basis for their office in Clarkston.

In office.

DUTIES for Customer Service Specialist

  • Predictable and dependable attendance is required.
  • Serve as a customer advocate within the company to ensure total customer satisfaction.
  • Adhere to the 2-hour call back policy for internal and external customers for phone, email and/or fax inquires.
  • Responsible for maintaining Quality Customer Service in accordance with Company Core Values (Core Ideology = Purpose + Core Values).
  • Responsible for timely, accurate processing of sales orders for assigned account managers and their customers while following detailed work instructions.
  • Work in accordance with all aspects of the Proactive Customer Service Model.
  • Proactively plan, organize, and execute any external reports to ensure all orders are entered, shipped, and invoiced in the time parameters expected.
  • Developed and maintained positive relationship with customer accounts, CPS Sales, and internal customers.
  • Analyzes Key Customer Inventory, Blue Folder and Sales Reports to ensure accurate inventory levels, confirm on-time shipments and evaluate potential areas of improvement.
  • Proactively manage custom stock, blanket POs and consignment inventory programs with goal of reducing the risk of both stock-outs and aged inventory.
  • Manage freight consolidation efforts for sales orders and work with sales to develop ways of reducing freight.
  • Issue proper paperwork for Returns and Credit/Debit Memos in a timely manner.
  • Responsible for Bill of Lading requests and processing to hit 48-hour receipt goal.
  • Provide backup to other Customer Service Team Members as needed in their absence (included but not limited to; Service Specialist, Receptionist, Operations Support, etc.).
  • Complete miscellaneous projects assigned by the Staff Manager(s).
  • Responsible for continuous improvement as it relates to the CS training matrix and cross training.
  • Responsible for continuous team improvement as it applies to meeting the needs of our customers as determined through metric performance.
  • Actively participate in team Best Practice and Training meetings as scheduled by the CS Managers.
  • Document all customer complaints regarding products or services and forward to the Customer Service Manager (QPA Team).
  • Become familiar with all products; learn the product line and specifics of each account.
  • Actively participate in Lean meetings and Lean Blog postings.
  • Travel with Account Managers as deemed by your manager.

QUALIFICATIONS for Customer Service Specialist

  • At least two (2) years of customer service experience is required. Experience in an industry related logistics is preferred.
  • Individual must always practice a high level of integrity in their daily work routine and always maintain a professional and positive demeanor.
  • Proficient in the use of all Microsoft Office software: Word, Excel, Outlook, PowerPoint, Publisher.
  • Excellent organizational skills and the ability to manage multiple projects and prioritize daily tasks.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • The ability to read and interpret and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to Mbeydoun@hrsus.com

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.

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