Customer Service Specialist

18 hours ago

Pontiac, United States Harvard Resource Solutions LLC Full time

Our manufacturing client is seeking a Customer Service Specialist on a direct hire basis for their office in Clarkston.


In office.


DUTIES for Customer Service Specialist


  • Predictable and dependable attendance is required.
  • Serve as a customer advocate within the company to ensure total customer satisfaction.
  • Adhere to the 2-hour call back policy for internal and external customers for phone, email and/or fax inquires.
  • Responsible for maintaining Quality Customer Service in accordance with Company Core Values (Core Ideology = Purpose + Core Values).
  • Responsible for timely, accurate processing of sales orders for assigned account managers and their customers while following detailed work instructions.
  • Work in accordance with all aspects of the Proactive Customer Service Model.
  • Proactively plan, organize, and execute any external reports to ensure all orders are entered, shipped, and invoiced in the time parameters expected.
  • Developed and maintained positive relationship with customer accounts, CPS Sales, and internal customers.
  • Analyzes Key Customer Inventory, Blue Folder and Sales Reports to ensure accurate inventory levels, confirm on-time shipments and evaluate potential areas of improvement.
  • Proactively manage custom stock, blanket PO’s and consignment inventory programs with goal of reducing the risk of both stock-outs and aged inventory.
  • Manage freight consolidation efforts for sales orders and work with sales to develop ways of reducing freight.
  • Issue proper paperwork for Returns and Credit/Debit Memos in a timely manner.
  • Responsible for Bill of Lading requests and processing to hit 48-hour receipt goal.
  • Provide backup to other Customer Service Team Members as needed in their absence (included but not limited to; Service Specialist, Receptionist, Operations Support, etc.).
  • Complete miscellaneous projects assigned by the Staff Manager(s).
  • Responsible for continuous improvement as it relates to the CS training matrix and cross training.
  • Responsible for continuous team improvement as it applies to meeting the needs of our customers as determined through metric performance.
  • Actively participate in team Best Practice and Training meetings as scheduled by the CS Managers.
  • Document all customer complaints regarding products or services and forward to the Customer Service Manager (QPA Team).
  • Become familiar with all products; learn the product line and specifics of each account.
  • Actively participate in Lean meetings and Lean Blog postings.
  • Travel with Account Managers as deemed by your manager.


QUALIFICATIONS for Customer Service Specialist

  • At least two (2) years of customer service experience is required. Experience in an industry related logistics is preferred.
  • Individual must always practice a high level of integrity in their daily work routine and always maintain a professional and positive demeanor.
  • Proficient in the use of all Microsoft® Office software: Word, Excel, Outlook, PowerPoint, Publisher.
  • Excellent organizational skills and the ability to manage multiple projects and prioritize daily tasks.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • The ability to read and interpret and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals.


If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to Mbeydoun@hrsus.com


We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.


At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.

  • Customer Service Specialist

    24 hours ago

    Pontiac, United States Harvard Resource Solutions LLC Full time

    Our manufacturing client is seeking a Customer Service Specialist on a direct hire basis for their office in Clarkston.In office.DUTIES for Customer Service SpecialistPredictable and dependable attendance is required.Serve as a customer advocate within the company to ensure total customer satisfaction.Adhere to the 2-hour call back policy for internal and...

  • Mortgage Loan Evaluator

    3 weeks ago

    Pontiac, Michigan, United States Customer Service Full time

    Exciting Opportunity: Mortgage Loan Evaluator at Our CompanyKey Responsibilities:Examine and assess mortgage loan applications to evaluate creditworthiness and compliance with lending standards.Conduct detailed quantitative analysis and underwriting of loan files to determine risk and make informed judgments.Engage in quantitative and equity research to...

  • Mortgage Underwriter

    4 months ago

    Pontiac, United States Customer Service Full time

    Job DescriptionJob DescriptionResponsibilities:Review and analyze mortgage loan applications to determine creditworthiness and adherence to lending guidelinesConduct quantitative analysis and underwriting of loan files to assess risk and make informed decisionsPerform quantitative research and equity research to evaluate market trends and property...

  • Customer Service Retail Specialist

    3 weeks ago

    Pontiac, Michigan, United States Trinity Health PACE Full time

    Customer Service Retail SpecialistPosition Overview:As a vital member of our retail team, you will engage with customers and provide exceptional service while managing various retail operations. Your role will encompass cashiering, inventory management, and customer interaction, all aimed at enhancing the shopping experience.Key Responsibilities:Welcome and...

  • Customer Service Representative

    2 weeks ago

    Pontiac, Michigan, United States Rollins Full time

    Customer Service SpecialistAt Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Service Specialist, you'll be part of a team that provides comprehensive and efficient pest management services to residential and commercial customers.Key Responsibilities:Contact customers to schedule and confirm service...

  • Customer Care Servicing Specialist

    4 months ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Customer Care Servicing Specialist

    4 days ago

    Pontiac, United States United Wholesale Mortgage Full time

    Job DescriptionJob DescriptionOverviewReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It’s no wonder that out of...

  • Subway Food Service Specialist

    4 weeks ago

    Pontiac, Michigan, United States 3JSN2TS 13043 INC Full time

    Job OverviewFLEXIBLE SCHEDULING OPTIONSWe are seeking enthusiastic individuals who are interested in both full-time and part-time opportunities. This position is ideal for those looking to supplement their income or for students seeking part-time work. Our ideal candidate will possess a strong commitment to delivering exceptional service to both customers...

  • Customer Service Director

    17 hours ago

    Pontiac, Michigan, United States DXP Enterprises Full time

    Job OverviewDXP Enterprises is seeking a highly skilled Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead and manage a high-performing customer service team to deliver...

  • Customer Service Representative

    2 weeks ago

    Pontiac, Michigan, United States Public Storage Full time

    Job DescriptionAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our storage facilities.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and...

  • Customer Service Representative

    2 weeks ago

    Pontiac, Michigan, United States Public Storage Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage units, and ensuring a positive experience for...

  • Customer Service Representative

    11 hours ago

    Pontiac, Michigan, United States Greg Kurtenbach Full time

    Job Title: Customer Relations RepresentativeAre you a people person with a passion for building strong relationships? Do you enjoy working with customers to understand their needs and provide solutions? If so, we may have the perfect opportunity for you!About the Role:As a Customer Relations Representative, you will be responsible for establishing and...

  • Customer Service Representative

    2 weeks ago

    Pontiac, Illinois, United States Greg Kurtenbach Full time

    {"h1": "Customer Relations Representative", "p": "At Greg Kurtenbach State Farm Agency, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their...

  • Customer Service Representative

    2 weeks ago

    Pontiac, Michigan, United States Forman Mills Full time

    Customer Service AssociateAt Forman Mills, we're looking for a skilled Customer Service Associate to join our team. As a key member of our sales floor, you'll be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key Responsibilities:Assist customers in finding products...

  • Customer Service Representative

    2 weeks ago

    Pontiac, Michigan, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional work environment.Key...

  • Customer Service Representative

    3 weeks ago

    Pontiac, Michigan, United States Captain Jay's Fish & Chicken Full time

    About Captain Jay's Fish & ChickenCaptain Jay's Fish & Chicken is a leading provider of fresh seafood and chicken products. Our mission is to deliver exceptional customer service and quality products to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Team Member to join our team. As a Team Member, you will be responsible for...

  • Customer Service Manager

    7 days ago

    Pontiac, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...

  • Customer Service Manager

    2 days ago

    Pontiac, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...

  • Customer Service Representative

    2 weeks ago

    Pontiac, Michigan, United States Forman Mills Full time

    Job Summary:As a Customer Service Associate at Forman Mills, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibilities will include:Providing top-notch customer service by assisting customers in finding products and addressing their inquiries in a professional manner.Operating cash registers and handling financial...

  • Customer Service Representative

    2 days ago

    Pontiac, Michigan, United States Public Storage Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and exceeding their expectations.Key ResponsibilitiesAssess customer...