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HVAC Dispatcher Assistant
3 months ago
Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work
Responsibilities:
- Correspond to customer inquiries and requests from Existing Building & New Systems Sales Engineers by producing call slips with a clear scope of service to be performed.
- Route contractor or owner in-warranty requests for service for authorization, as appropriate to the type of warranty.
- Review Request for Service forms from New Equipment Sales for completeness & accuracy; verify equipment warranty status, review site & equipment information & start rates; produce call slips as required to properly manage Trane warranty calls.
- Review Service Job Estimates to plan for accomplishing projects, staffing and equipment requirements, and allotment of available resources for various phases of projects or start-ups, and coordinate with Service Project Manager, Field Service Supervisor or Technician.
- Coordinate and schedule all service work for maintenance, quoted work, time and material, startups, emergency calls, training and other directed activities.
- Ensure that all calls are properly entered in the dispatch software system.
- Ensure proper information is provided to the field representatives to achieve proper execution, maximize utilization and deliver superior customer satisfaction.
- Review documentation from field representatives, vendors, and customers to ensure proper handling for filing, accounts payable, cost moves and billing are completed in a timely manner.
- Responsible for the creation, completion and invoicing of all purchase orders and service tickets.
- Proactively follow up with customers, field representatives and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.
- Maintain a positive attitude and communicate professionally to all customer inquiries including but not limited to customer complaints, re-directing field representatives and a fast-paced changing environment.
Qualifications:
- Must possess excellent organizational, communication, and customer service skills
- Must be able to interpret field service work orders to determine and implement appropriate course of action
- Ability to use computer-aided dispatch, fax software, scanner, e-mail
- HVAC knowledge is a plus
Requirements:
- Must have an Associate's degree in technical or business related field
- Minimum 3-5 years' experience is a plus