HVAC Service Manager

4 weeks ago

Houston, Texas, United States One Hour Heating & Air Conditioning Corporate Store Full time

Job Summary:

We are seeking a highly skilled and experienced HVAC Service Manager to join our team at One Hour Heating & Air Conditioning Corporate Store. As a key member of our service department, you will be responsible for ensuring the safe and efficient delivery of HVAC services and products to our customers.

Key Responsibilities:

  • Develop and implement best operational practices to achieve budgeted gross margins.
  • Oversee Service Department spend, including labor, inventory, and fleet.
  • Be responsible for facilities management, service training, inspections, maintenance, and repair to ensure protection of company assets.
  • Ensure safety compliance, including employee training, safety tracking, and employee compliance assessments.
  • Manage and develop service supervisors, including recruiting, hiring, termination, discipline, scheduling, setting work priorities, conducting meetings, evaluating performance, and directing work assignments to maximize production.
  • Evaluate workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
  • Maintain training of field personnel on systems, tools, and procedures.
  • Provide coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance aimed at reaching GM%.
  • Review service paperwork and ensure all field personnel adhere to procedural standards of reporting and documentation.
  • Conduct job site surveys, field personnel ride-alongs, and work evaluations.
  • Assist the dispatching operation in ensuring appropriate technician selection for the type of service.
  • Ensure accurate documentation of dispatch, arrival, and completion times.
  • Participate in all company-sponsored training classes.
  • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
  • Communicate weekly with HR regarding hiring and manpower planning for Service Department.

Requirements:

  • High school diploma or GED required.
  • Associate degree in a related field preferred.
  • EPA and NATE certification required.
  • Must have a minimum of 6 years of verifiable managerial, technical, and sales experience in HVAC or related field.
  • Knowledge of the fundamentals of operational functionality of residential and light commercial heating, air conditioning, and ventilation equipment required.
  • Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC required.
  • Must have comprehensive knowledge of current HVAC products and local codes and permitting requirements.
  • Must have a consistent track record of meeting/exceeding annual revenue goals.
  • Must be able to understand effects of economic, financial, and market conditions on the business.
  • Excellent negotiation, communication, presentation, and large group management skills a plus.
  • Availability to travel locally and work extended hours to include day and/or evening shifts required.
  • Valid driver's license and a clean driving record required.
  • Must be able to pass a background check and drug screen.

What We Offer:

We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential.

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