Warranty Services Specialist
4 weeks ago
Job Type Full-timeDescription**This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.**WHO WE NEED Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If you answered "yes" to both of those questions, you are exactly the type of person we want on our teamWHAT WE DO We market and support brands committed to superior design and quality, and all of our products deliver profound health and comfort benefits. As the name Furniture For Life implies, the products we represent are good for you and are built to last.RESPONSIBILITIES & EXPECTATIONS Effectively manage inbound end-user and dealer support requestsTroubleshoot product and component issuesMaintain detailed notes regarding all service activities in CRMConsistently create accurate and detailed work ordersAct as an ambassador for FFL Brands and the products it sells PAY, CLASS & BENEFITS $18-$20/hrFull-time; Hourly; Non-exemptStandard FFL Benefits: Medical, Vision, Dental, Life, LTD, STD, 401(k) Match, Employee Purchase Program RequirementsTHE IDEAL CANDIDATE Strong deductive reasoning ability when it comes to troubleshootingAbility to ask logical question to help identify issues quickly and effectivelyExcellent communication skillsPrioritizes high-level customer service for all customersAttention to detail EDUCATION, KNOWLEDGE & EXPERIENCE 2+ years of customer service, sales or related experienceProficient in Microsoft Office and/or Google SuiteSalesforce or similar CRM experience preferred Salary Description Full-Time; Hourly; Non-Exempt; $18-$20/hr
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