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Customer Service Specialist

4 months ago

Boulder, United States FFL Brands Full time
Job DescriptionJob DescriptionDescription:

**This is a hybrid position that requires a minimum of two scheduled days per week in the Boulder, CO office.**


WHO WE NEED

Are you a dynamic team player who believes in the value of quality customer experiences? Do you want to work in a collaborative environment where you know your coworkers and can have an active voice? If you answered "yes" to both of those questions, you are exactly the type of person we want on our team


WHAT WE DO

We market and support brands committed to superior design and quality, and all of our products deliver profound health and comfort benefits. As the name Furniture For Life implies, the products we represent are good for you and are built to last.


RESPONSIBILITIES & EXPECTATIONS

  • Effectively manage inbound end-user and dealer support requests
  • Troubleshoot product and component issues
  • Maintain detailed notes regarding all service activities in CRM
  • Consistently create accurate and detailed work orders
  • Act as an ambassador for FFL Brands and the products it sells

PAY, CLASS & BENEFITS

  • $18-$20/hr
  • Full-time; Hourly; Non-exempt
  • Standard FFL Benefits: Medical, Vision, Dental, Life, LTD, STD, 401(k) Match, Employee Purchase Program
Requirements:

THE IDEAL CANDIDATE

  • Strong deductive reasoning ability when it comes to troubleshooting
  • Ability to ask logical question to help identify issues quickly and effectively
  • Excellent communication skills
  • Prioritizes high-level customer service for all customers
  • Attention to detail

EDUCATION, KNOWLEDGE & EXPERIENCE

  • 2+ years of customer service, sales or related experience
  • Proficient in Microsoft Office and/or Google Suite
  • Salesforce or similar CRM experience preferred