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Supervisory Medical Support Assistant

4 months ago

Beaumont, United States Veterans Health Administration Full time

Summary

This Supervisory Medical Support Assistant (SMSA) position is in the Health Administration Service of the Michael E. DeBakey VA Medical Center located in Houston, TX.

Position(s) are physically located in various departments and VA Outpatient Clinics in the Houston area. Please select all locations you are willing to consider. Once selected for a specific location as indicated in your application, changes in assigned location after selection will not be considered.

Duties



Medical Support Assistant:

The Supervisory Medical Support Assistant (SMSA) serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all Medical Support Assistant staff and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative and all interdisciplinary clinics that support the initiative to include Specialty, Mental Health and Call Center. Duties may include but are not limited to: Plans and directs programs at medical centers and/or satellite outpatient clinics Holds full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assigns and evaluates the work of subordinate staff Resolves complex problems to ensure patient services are met Evaluates new products, equipment, and systems in order to make recommendations for improved operations Identifies educational or training needs Makes final decisions on selections Evaluates performance, and takes disciplinary action when necessary. Plans and directs the activities of MSAs Extracts and analyzes data to provide reports to senior management. Works collaboratively in an interdisciplinary coordinated care delivery model (. PACT, Specialty, Mental Health, Ancillary, and Call Center) for Primary Care Clinics and also Specialty Clinics for the proper and timely treatment of patients Assures appointment schedules are maintained by MSA staff for one or more outpatient clinics. Assists with clinic access contingency plans to ensure coverage of vital areas. Supports patient safety standards using the correct Veterans Affairs identification of all patients. Assures MSAs explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. Promotes veteran registration for and utilization of MyHealtheVet (MHV). Assures quality front line contact with patients and staff. Ensures that all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS). Screens/receives phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired. Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Participates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur. Independently manages position responsibilities with little supervision Sets priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Assists other MSAs with duties such as, but not limited to the Beneficiary Travel Program, Health Benefits Advisor Office, and Member Services
Work Schedule : Various tours of duty are available such as, but not limited to: Monday - Friday, 7:30am-4:00pm, 8:00am-4:30pm. Work schedule will be discussed during interview. **Your tour of duty may change depending upon organization need.**
Travel: If selected for the Richmond or Sugar Land locations, travel between the two sites is required.
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
Telework : Not available
Virtual: This is not a virtual position.
Functional Statement # : 580-00010-F
Permanent Change of Station (PCS): Not authorized
Fi nancial Disclosure Report: Not required