Multi-Media Classroom Support Specialist

Academic Technologies is searching for a Multimedia Classroom Support Technician to join the Team. Our employees and applicants come from diverse backgrounds. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes VCU stronger.

All full-time staff is eligible for our generous benefits package that includes choices for health, vision, and dental coverage, life insurance, short and long-term disability coverage, retirement planning, tax-deferred annuity, and cash match programs, flexible spending accounts, tuition benefits, significant paid-time off, 12 paid holidays, and more.

VCU is committed to hiring veterans VCU will include a veteran's period(s) of military service in the calculation of their annual leave accrual rate. This may provide veterans with an increased leave accrual

Position Summary

The Multimedia Classroom Support Technician is responsible for providing technical support and maintenance for audiovisual (AV) equipment in classrooms, lecture halls, and other instructional spaces across the university campus. The support of these systems and services facilitates the university’s quest to meet the instructional, research, and training efforts and to produce high-quality learning spaces that improve graduation rates and graduate success in the workforce.

Key Responsibilities:
Install, configure, and troubleshoot AV equipment such as projectors, sound systems, microphones, cameras, and control systems in university classrooms and lecture halls.
Conduct regular inspections and maintenance of AV equipment to ensure optimal performance and longevity.
Provide technical support and assistance to faculty, staff, and students in using AV technology for instructional purposes.
Commission new installations ensuring they are installed to meet our standards.
Survey classroom spaces documenting needs for future system upgrades.
Stay informed about emerging trends and advancements in AV technology, recommending upgrades and enhancements to support teaching and learning goals.
Adhere to university policies, procedures, and safety guidelines related to AV technology deployment and usage.

Minimum Qualifications
Strong customer service background.
Proven experience in installing, configuring, and troubleshooting AV equipment in an educational or similar environment.
Strong knowledge of AV standards, protocols, and best practices, including HDMI, HDbaseT, audio mixing, and video streaming.
Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Effective communication and interpersonal skills to interact professionally with diverse stakeholders.
Ability to lift and transport AV equipment weighing up to 50 pounds.
Manual dexterity to handle small components and connectors during installation and maintenance tasks.
Comfortable working at heights, using ladders to access ceiling-mounted AV devices.
Avixa CTS Certification (If not a current CTS holder, it will be required within 6 months of hire.)
Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU.

Preferred Qualifications
Experience with training users of multimedia AV classroom systems.
Knowledge of AV over IP system operability.
Experience installing AV systems in a professional environment held to AV industry standards.
Proficiency with audiovisual software(e.g., Crestron, Biamp, Shure, QSC,etc), and operating systems (e.g., Windows, macOS).
Experience with AV control systems (e.g., Crestron, Extron) and video conferencing platforms (e.g., Zoom, Microsoft Teams).
Experience with reporting, asset management, documentation, and data collection/management

Learn about VCU and Richmond

The university and the region

VCU is a public research university unlike any other, dedicated to serving the needs of students and patients. Inclusion is our heartbeat and it drives us to tackle difficult challenges others can’t or won’t. We’re home to creativity, teaching, discovery and healing. Our location in the heart of downtown Richmond, Virginia, means the nonstop energy of our city ignites our innovation and provides unlimited opportunities for our students.

About Virginia Commonwealth University

We are the university for Virginia. We know that the unique backgrounds and life experiences of the VCU community are what drive the university forward. Together, we’re forging a future that is built by us. Here, artists and engineers, doctors and designers come together to reimagine the human experience and tackle the problems of tomorrow. It’s this mindset that makes us one of the top 20 most innovative public universities in the country, according to U.S. News & World Report.

VCU dates to 1838 with the formation of the Medical Department of Hampden-Sydney College, whose mission was to educate physicians in central Virginia and which was later renamed Medical College of Virginia. In 1968, Richmond Professional Institute merged with the Medical College of Virginia to become what is now known as Virginia Commonwealth University.

Located in downtown Richmond, the state capital of Virginia, VCU enrolls more than 28,000 students in more than 200 degree and certificate programs across its urban campuses: the downtown Monroe Park and MCV campuses in Richmond; the Rice Rivers Center in Charles City, Virginia; satellite locations in Fairfax, Virginia, and Abingdon, Virginia; and a campus in Doha, Qatar, for the School of the Arts.

Ignited by the energy of the city, we’re ready to lead industries - or disrupt them. We seek out the unexpected, the experimental, the never-been-tried. VCU is designated as a research university with very high research activity by the Carnegie Foundation, garnering more than $460 million in sponsored research from federal and other agencies in FY2023. The National Science Foundation ranked VCU among the top 50 public research universities in the country, and we are one of only 69 public universities nationwide to be designated by the Carnegie Foundation as “Community Engaged” with “Very High Research Activity.”

This research enterprise, and the influence of having one of the nation’s top-ranked public graduate arts schools , ensures students receive unique educational experiences that equip them with a creative mindset that sets them apart.

VCU’s contributions in talent, innovation and entrepreneurialism, regional stewardship and local culture shape the economic impact and overall quality of life in the region. VCU as a whole generates more than $9 billion in economic activity. It is the largest employer in Richmond with more than 25,000 employees at VCU and VCU Health, and it supports approximately 58,000 j obs in Virginia . In addition, Virginia classifies VCU with a Tier III status - the highest possible status for universities and colleges - allowing VCU more flexibility in managing its operations to implement best practices and streamline processes. To learn about VCU’s finances, visit about.finance.vcu.edu .

VCU’s unwavering commitment to diversity, inclusion, equity and student success is why INSIGHT into Diversity magazine has named us a Diversity Champion five times in a row as part of its annual Higher Education Excellence in Diversity Awards . And many s tudents say that the best thing about VCU is its diversity.

VCU’s mission, under the leadership of President Michael Rao, Ph.D., is to serve as one national urban public research institution dedicated to the success and well-being of our students, patients, faculty, staff and community through:
Real-world learning that furthers civic engagement, inquiry, discovery and innovation.
Research that expands the boundaries of new knowledge and creative expression and promotes translational applications to improve the quality of human life.
Interdisciplinary collaborations and community partnerships that advance innovation, enhance cultural and economic vitality, and solve society’s most complex challenges.
Health sciences that preserve and restore health for all people, seek the cause and cure of diseases through groundbreaking research and educate those who serve humanity .
Deeply ingrained core values of diversity, inclusion and equity that provide a safe, trusting and supportive environment to explore, create, learn and serve.

Welcome to VCU. A world unlike any other.

About Richmond, Virginia

As the commonwealth’s capital , Richmond, Virginia, offers a vibrant mix of history, diverse culture and real-world opportunities . Distinct neighborhoods, cozy restaurants and cafes and quaint local markets give the city an intimate feel, but theaters, galleries, music festivals, sports attractions and a steady stream of annual events bring RVA - as locals call the region - to life. Established in 1780, its rich history can be seen in the architecture, the Capitol grounds and the cobblestone streets around the city. With the historic James River and 600 acres of parks bordering it, bike trails, wineries, breweries, a flourishing arts, entertainment and restaurant scene (Food and Wine called Richmond a “culinary powerhouse” ) and affordable suburbs, this small city punches well above its weight in terms of attractions and buzz. In fact, Travel + Leisure named Richmond the best place to live in Virginia in 2023 and Southern Living named Richmond one of the 20 best cities to live in the South in 2024.

Richmond’s location in the middle of the state allows for day or weekend trips to the beach, the Blue Ridge Mountains or Virginia’s many wineries. It’s within a two-hour drive of Washington, D.C., and a multitude of excellent institutions of higher education. The Richmond metropolitan area is also home to several Fortune 500 companies , a broad base of financial companies , hospitals and media firms, high-tech manufacturing companies and state and local government agencies . Entrepreneurs and artists put down roots in Richmond, and Thrillist named it one of the best U.S. cities for creatives in 2022.

Beyond Richmond, CNBC has named Virginia as the No. 1 state in the country to do business five times since the study began in 2007. It has accomplished this by bringing in billions in capital investment and thousands of new jobs; investing in education; expanding access to quality health care for all; making sure everyone has access to opportunity; and more. Business Facilities magazine ranked Virginia the No. 2 top tech talent pipeline in the U.S. Suffice to say, Virginia is full of growth and opportunity, making it the perfect location for a university determined to erase barriers and provide students with robust learning experiences that will make them unstoppable.

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