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Customer Service Representative

2 months ago


Helena, United States State of Montana Full time
Customer Service Representative -(24142746)

The Montana Public Employee Retirement Administration (MPERA) is committed to providing secure and sustainable retirement benefits to nearly 60,000 members and retirees. The agency administers ten retirement plans and is dedicated to customer service, member education, and operational efficiency. 

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana. Our foundation of success is having effective working relationships, built on mutual trust and respect. We challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed. This is a great foot in the door opportunity for anyone looking to gain employment with a state agency or is looking for a change out of their current role.

What is this career opportunity?

We are looking for someone with exceptional customers service skills to join our call center team, which is part of the Education and Communications Bureau. This position is the primary contact for retirement plan members and employers. Our call center staff spends most of their time answering questions and providing information related to member accounts, running benefit estimates, discussing plan choice elections, membership service time, employer enrollments, payroll processing and adjustments to name just a few.

Required Education and Experience:

Two years of post-secondary education in business or a closely related field One year directly related work experience Alternate combinations of education and experience will be considered on a case-by-case basis

Competencies:

The general laws, rules and policies surrounding Defined Benefit and Defined Contribution retirement plans Assist individuals through active listening and problem resolution Research and analyze applicable retirement laws, statutes, rules, and procedures Protect confidential information Maintain a positive attitude Solving problems using sound judgment and a realistic understanding of issues Operate a personal computer and various office equipment Communicate effectively both verbally and in writing

What can you expect from us in return for your work at our agency?

ØLook to see the additional benefitsThey include:

-Work/life Balance

-Health Coverage

-Retirement Plans

-Paid Vacation, Sick Leave and Holidays

-And more…

Ø Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.Look to learn more and see if you may qualify

Other important information to be aware of.

This position requires the successful completion of a criminal background check. This position is posted until filled. Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.