Support Business Analyst

3 weeks ago

Atlanta, United States Wripple Full time

Our global air lines client is looking for a curious and experienced candidate who will work to document high level product information, product defects and resolutions. The position requires a combination of documentation experience, passion for organization, project management skills, and attention to detail.


The Support Business Analyst will work over the project timeframe to consolidate product knowledge into a single information repository. The ideal candidate will have experience creating a knowledge repository (specifically Salesforce Knowledge) or a product support system previously – although not required. The Support Business Analyst is expected to organize his/her time in order for maximum effectiveness and communicate effectively any roadblocks. He or she will use a combination of current sources of information (including a defect repository, current product FAQs and overviews) as well as key subject matter experts (SMEs) to combine necessary information needed.


Overview: This is a 3-6 month 40 hours/week contract role. Must be ATL-based and open to 3 days/week onsite.


Responsibilities:

• Create a Sales Technology Product Knowledge Center with product information (specifically product issues and resolutions)

• Review existing information sources and consolidate information into single repository

• Discovering, documenting and coordinating information presentation

• Partnering with SMEs to elicit necessary details needed to complete the project

• Tracking project progress and providing routine and frequent updates

• Evaluating constraints and presenting alternative solutions


Qualifications:

• High School diploma, GED or High School Equivalency

• 5+ years’ work experience with at least 3 years of experience with technology or documentation field

• Proven documentation experience

• Must possess analytical skills and technical knowledge to understand relevant content

• Excellent written and verbal communication

• Self-directed and highly motivated with ability to deliver in a fast-paced operational environment

• Ability to multi-task and drive closure of open issues/concerns

• Creative and innovative problem solver with project management experience

• Ability to prioritize and meet deadlines under pressure

• Proficient PC skills including advanced level knowledge of Microsoft Excel, Word, Power Point and project management software required


Preferred Qualifications:

  • Prior experience with Salesforce Knowledge
  • Prior experience as a business analyst on digital projects
  • Experience creating documentation repositories
  • General knowledge of travel related industry segments (airlines, hotels, travel agencies)
  • Passion for process and customer needs


ABOUT WRIPPLE:


Wripple is the first Agency Services Platform that connects clients with independent talent to create teams that thrive in an on-demand world. Our platform allows clients and talent to achieve speed, flexibility, and control of their projects and business.


Our mission is to provide clients, talent, and partners the freedom to do their very best work through a new platform that enables smart team building by matching organizations with proven on-demand digital marketing & experience talent. Wripple is continuously looking for the highest quality independent talent. Our platform provides freelancers with a complete operating system to land verified opportunities and focus on doing great work.


Let our Business Development team do the hard work to find qualified blue-chip clients that you get matched with based on your capabilities and the type of work you love to do


Take control of how you want to work through Wripple’s Talent Dashboard: set your rates and preferences for how & when you want to work; receive online project briefs to determine whether to pursue; update your profile as your situation and skills change


Outsource the back office to Wripple, including payment, tax compliance as well as data and insights that help you make decisions for your business


There is absolutely no cost to be a member of Wripple. The process is simple. If you have the background for this specific role, please send your resume through the LinkedIn application process.


If you are not a direct match for this role, you can be considered for other opportunities by applying here: After applying, you’ll be invited to interview and if your background is a match for the type of roles we have at Wripple, you’ll be approved to join our talent marketplace.

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